08/28/2008Provided by Citysearch -
Hi! My name is Janel. I manage Chop Salon and I am responding to fortunateomen?s review.
We, at Chop, welcome any and all feedback about our services and the salon. Thank you for taking the time to comment. We would like to remedy the situation you described and hope that you will give us the opportunity to make your experience at Chop a positive one.
I believe that all people and organizations experience miscommunication from time to time -- no matter how hard we try to provide excellent customer service.
Sometimes during consultation, there can be a situation where, perhaps, we may not understand one another. The use of pictures or a hair swatch book may be more effective in getting your ideas across. (We have many readily available for you to choose from.) Or in this case, asking a another stylist for his/her opinion might have helped. During consultation it is important to be patient and also not to assume that the other person just ?gets it? if this is the first meeting.
Another great way to solve any challenges that you are facing is to tell us that you are not happy during the service and would prefer something else. If you feel a bit embarrassed about speaking up, we would like you to know that you can privately tell the person at the front desk or ask for the manager without confronting the stylist.
As for the cost issue, our prices are set and are listed on our Web site or on our price menus. We strive to charge a fair amount for our quality work, and the product/s used and time spent. Please check your receipt and you will notice that you were charged less than our starting price for your color service.
When you have a moment, please call me at 585-7400. I look forward to talking to you and to rectifying this situation. It is our goal to have 100% satisfied customers.