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A-1 Rent A Car

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Business Details

23

years

in Business

Our goal is to have you on your way in less the 15 minutes!

Free Personalized Concierge, Airport Customer Pick-up and Drop Off Open Seven (7) Days a Week!

Hours:
Mon - Sat 8:00 am - 9:00 pm, Sun 10:00 am - 9:00 pm
General Info:

Located at the Honolulu Airport and Established in 1993, we are now Honolulu Airport's largest independent rent a car company! We thrive on customer service, offer convenient airport pick-up and drop-off. Due to our low overhead, high referral and repeat business we are able to offer the most competitive rates.

A1 Rent A Car Hawaii has entered into an agreement with Economy Rent A Car to operate the Honolulu office, the collaboration agreement covers the Honolulu Airport and Waikiki locations and thus adds a major USA airport location to the Economy Rent A Car Group and brings national recognition to A1 Rent A Car Hawaii

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Brands:
Ford, Honda, Mazda, Nissan, Toyota
Payment method:
visa, amex, discover, debit
Location:

Located next to the Honolulu Airport Plazza Hotel / Best Western, Call 808 833 7575 for free Shuttle or Personalized Concierge

Neighborhood:
Hickham
Amenities:

Free Curbside Pick-up

Due to our low overhead, high referral and repeat business we are able to offer the most competitive rates.

Our goal is to have you on your way in less the 15 minutes!

Accreditation:

BBB

Associations:

BBB Accredited Business

Honolulu Elks

Navy League of the United States

AKA:

A1 Rent A Car Hawaii

A1 Auto Sales

Category:
Car Rental

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Reviews

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Posted: 12/17/2015

Overall

I’m very regretted to have rented the car at A1-Rent-Car Hawaii - the reviews at the internet speaks for itself, many disappointed customers with very similar problem of me: contracting the service because of the “good” price, and after return the car the company charges fees inventing any problem. Also, it is not by chance that the company was revoked by BBB Hawaii (http://www.bbb.org/hawaii/business-reviews/auto-dealers-used-cars/a-1-auto-sales-llc-in-honolulu-hi-20000954/), with so many customers complaints unsolved.

Also a very rude staff and a manager (Panda Takara) who doesn't care about how his customers are getting treated. Plus, good luck trying to get any document or reimbursement from them if they promise you one. The manager (Panda) will lie and say it has been processed.

I should have read the reviews and saved myself the trouble of dealing with this company!

Helpful?Flag

Posted: 5/13/2015

Overall

I strongly recommend that you do not use this company as they have the worst customer service i have ever come across where they think it is acceptable to treat you like dirt.

The car they rented us was meant to have a full safety check but it was not fit to be on a scrap heap the breaks made the whole car shudder when they were used.

They then have tried to charge us for a bump on the car that was clearly there before we took it and it has so many marks on it the you would never notice.

They demanded that we paid 500USD before we left we agreed to pay 250USD as a token and then requested that they send the damage estimates.

My wife called them and one of the employees was what i can only say was the out unbelievable as he started swearing down the phone.

I can not repeat the conversation that i had with him.... if this is customers service wow

We have just checked our credit card account and they have tried to take a payment of over 1000USD without our permission.

Helpful?Flag

Posted: 1/13/2013

Overall
Thieves

Do not rent with then they charged me $1,800 in cleaning fees when I had taken my car to get washed early that morning the employees used foul language with me

Helpful?Flag
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A-1 Rent A Car

3251 N Nimitz HwyHonoluluHI 96819

(808) 833-7575

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A-1 Rent A Car

3251 N Nimitz HwyHonoluluHI 96819

(808) 833-7575

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