I needed to fix the stripped rod device on several of my horizontal blinds.I called a few places and wasn't happy with the answers, my 3rd call was to Window Wise. The woman was really nice and she and her husband came out the next day. They stayed 2 hours,changing all the broken pieces for better ones, and didn't charge me an arm and a leg. Some of my windows don't have any covering so I will be purchasing from them also. They are really the BEST!