Excellent service. I got a car that had the low tire light on. I returned after picking up my husband and they gave me two options - fill the tires and see or change out the car. I chose the former and then found the tire lower the next morning. Came back, quickly and easily changed it out for a much better car. The only thing you have to deal with at Alamo is that it is the longest distance from the airport until the new car rental location is done so it takes a while for the shuttle to get there. However, the location is easy to come back to for drop-offs, etc. Excellent service. Personal served us with much aloha.
Great service all around! The shuttle picked me up promptly from the airport and the driver was pleasant and informative about what to do while on Oahu. I opted to use self check in, so when I arrived at the Alamo office all I had to do was go to the lot, pick a car, then show my paperwork at the kiosk as I was driving off. When returning the car all I had to do was park the car, I then immediately got back n the shuttle and headed back to the airport. The whole process was quick and easy, it is the reason why I will only rent with Alamo.
All I can say is National has provided me awesome service...true professionals that make their customers feel like they are their only customer. Outstanding technology...fantastic online web site and a mobile app that is actually useful and personalized to the user. Bottle of water...fantastic touch of class...love it. National deserves 5 stars in my books. Keep doing a bang up job!