This is going to be a long review (and it seems I cannot write in proper paragraphs, my apologies in advance.) First of all, I found Claudia online and decided to use her services since she is so close and I wanted to give a local company some business. I needed a large water slide, some tables and chairs for a party I was hosting at my home. The prices were reasonable. My total came to just a little under $400 that I spend with Claudia and with this I was also entitled to 12 free balloons in the color of my choice, which I had to pick up on the morning of the event. I should have been on alert to shady practices when she told me that she would not charge me any sales tax if I paid cash (tax evasion???) but my intuition just did not kick in, I was too excited about the party. A few days before the party I had my fiancé go in and see if they also have chaffing dishes and how much they would be to rent. I told him to call me and let me know, because I know where to to buy them pretty cheap. Instead of calling me, he went ahead and rented one and put down an $8 deposit (it costs $20 just to rent one, I can buy them brand new for half that amount.) I was annoyed and figured, no big deal. I was sure she would refund me the $8 after I told her it was not needed. The day of the party comes, and I go in early to pick up the 12 balloons. When I walk in the door Claudia hands me 24 balloons and says she gave me 12 extra for free. I was like wow, that was nice, thank you so much! Then she kind of slyly asks me if I still needed the chaffing dish. I said no, sorry, I do not. She refused to give me the $8 back. I said ok, how about I just use that money to rent 2 more chairs, give you another $2 (the chairs are $5 each,) and we call it even. She refused. She then started talking to a guy filling balloons with air in spanish behind her (they assume that anyone who is not Latin cannot understand them I guess. 4 years of college spanish is finally paying off.) He basically told her to tell me no, and that if I wanted 2 chairs, I would have to put a $20 deposit down on each chair before they gave them to me, because he did not trust me to return them. I was like what?! I spent almost $400 with you and you are going to haggle me over $8? And try to get an extra $40 out of me for a deposit, when I have a $1500 water slide, 30 chairs and 3 of your tables sitting in my yard and I already spent so much money with your company? Why would I steal 2 of your cheapo chairs? Seriously? I was so offended! I kept insisting she either let me rent the chairs without that bogus deposit he tagged on them, or she simply gives me my money back. After about 15 minutes of back and forth, and her talking to the other guy in spanish back and forth, she finally went into her drawer, took out the $8 and practically threw the $8 at me. And guess what? She reached out her hand and told me that I had to give her 12 of the balloons back. Unbelievable! Needless to say I will not be using her services again. I am a month away from hosting another party, this time double birthdays for my kids, and it will be three times the size of my last party, and Claudia will not be getting any of that business. Claudia's customer service and sense of morality are lacking and for that I wish I could give her 0 stars. She needs to take a lesson in Business 101, always find a way to make your customer happy. I too own my own business, and I know that people will try to walk all over you if they can, but there comes a time when you just have to do the right thing. Claudia failed. I am being honest here, I have absolutely nothing to gain by not telling the truth. Do your research before dealing with this company. And don't pay cash, every business should pay their taxes just like every other person who earns a living in this country does.
19. Party City
911 N Homestead BlvdHomestead, FL 33030
From Business: Whether you're hosting a kid's birthday party, a baby shower, a Halloween costume party, or a holiday event, Party City in Homestead offers themed party supplies fo…
I have done business with CLaudias party rental for over 10 years. Loved the experience, loved that they listen to your needs and cater to them as well. Their prices are very competitive, i have a grandaughter now and my daughter is usign them as well. i love their layaway plan and the fact that the equipment is always in great condition. In over 10 years, and 4 kids to do parties for, i never had a problem or set back, i will wholeheartly recommend Claudias Party rental in homestead.
After looking at several rental companies we went with Claudia's Party rental for tables, chairs, glassware, and some linens for our wedding . I compared all the prices and Claudia's Party Rental had the best deal on what we wanted. the customer service was friendly, professional, and very easy to contact. Everything came out great and beautiful.Personally, we didn't have any problem with the equipment or the service and I would definitely recommend them! Joelia Nunez