224 Westfield Rd, Holyoke, MA 01040
Phone: (413) 437-0922
Phone: (413) 534-4528
Phone: (413) 534-4529
Primary Phone: (413) 534-4528
Schermerhorn Fish Mkt
Schermerhorn Fish Market
Parking: Lot, Free
Bike Parking: Yes
Wheelchair Accessible: Yes
Take Out: Yes
Takes Reservations: No
Outdoor Seating: Yes
Price Range : Average
Just wanted to share my negative experience with Fitzgerald's Restaurant in Holyoke. I placed my order at 6:30pm for 2 Chicken Caesar Salads, add Tomatoes, and a Chicken Cutlet Grinder with Fries. They said the order would be ready in 20 minutes. I left my house,which is right around the corner, at 6:47pm. I arrived a few minutes later and paid, and then waited until 7:17pm. So already I've waited at least 40 minutes for salads and a grinder. When I got home and opened the bag first thing I notice is my fries are not there. Then I open the salads and there are no tomatoes. So I call the restaurant and after speaking with the manager she tells me will they will deliver 2 new salads with tomatoes and the missing fries. The driver shows up a few minutes later but instead of 2 new salads with tomatoes they bring a cup of diced tomatoes and the fries. Not to mention the fact that the lettuce In the salads was all wilted. $32.51 for a couple of disgusting salads, and horrible customer service. Not even an apology.
This is the kind of place where you can show up in your old tee shirt, put your elbows on the table and enjoy a cold beer.
We love fried whole belly clams. However, I found there are two types of whole belly lovers: those who like small clams, and those like us who love clams with big, fat juicy bellies.
Schermerhorn's serves the type we love--big clams with luscious tasty bellies. They're served over French fries, and for the life of me I don't know how they do it, but the fries remain crisp till the bitter end.
The tartar sauce is good, as well as the coleslaw.
Trust me, you will be absolutely stuffed when you finish.
However, if you are a group of 4 or more, I highly recommend that you begin with their deep fried dill pickle chips for all to share. They may not appear on the menu, but they will make them upon request. Delicious!
The only thing I don't understand about this restaurant is why their menu is so large. I think they should just concentrate on their seafood, rather than offering such things as spaghetti and other unrelated items. My thought is they should stick with seafood, for they are both a retailer and wholesaler of these items.
As for others mentioning less than courteous service, we can only say that our servers were always friendly and hospitable.
In closing, I also note that the majority of reviews are quite old, so I'm sure that any prior problems encountered by others have long since been rectified.
And just writing this review already has my mouth watering for another trip up to get some fried whole bellies!
took my wife and kids there for mothers day. once you walk in you have to order and pay for your meal before your seated. it gets better, ordered the crab cakes, 25 to 30 mins later they arrived. they had no taste to them. 30 mins later the main dishes arrive. my son had a hotdog and fries. he said it was cold. my teenage son and i had the cajun shrimp and steak. cajun shrimp was cold, steak was over cooked. dont get me wrong i know they are a seafood restruant but wtf if you cant make a simple surf and turf dish dont offer it on your prepaid menu. my wife had stuffed shrimp and steak. steak over cooked and shrimp dry and had no taste. even the butter didnt help her shrimp. the service was horrible. not once did any witresses come around and see how we are doing or how our meals were. i guess thats why they have customers pay first so they cant get a refund. DO YOURSELF A FAVOR DON'T GO HERE. IT F---ING SUCKS
07/20/2010Provided by Citysearch -
Stopped in for some lobsters to go, met up with a woman there with NO customer skills at all. Made us feel like she was doing us a favor, in a way she did. I went to MASSES in Chicopee and bought $140 worth of delicious lobster from friendly sales people...
Used to be the best seafood in Wmass. Stayed away for 6+ months after 2 low quality take out meals in a row. Had to return and get my money back today, 8/25/09, after purchasing a dead lobster and half a bag of dead steamer clams. Manager refused to see me, instructed his clerk to return my money.
08/10/2009Provided by Citysearch -
My family ate at this restaurant today... I ordered the seafood platter w/whole clams, my daughter ordered the fried scallop dinner, and my son ordered the fish & chips. When we sat down and waited for our order we had chosen a booth with an elderly couple across from us. The poor old man had to shout to his wife; she must have been deaf. Then suddenly a young boy from two booths down from us shouted ""Dad, ya gonna cut the eyes out first?!"" ....so we decided to change to a different section of the restaurant. Did I mention it was a bit warm and the floor was pretty slick w/oil so it was a rather tricky manuver; especially comical to watch the two young girls try to maintain their balance and hold onto the trays of food at the same time. I was just praying to God they wouldn't fall and get hurt. Meal comes after about 15min and my son's food looked fine... mine arrived with clam strips. my daughter was served a dinner with whole clams (no the scallop dinner). She takes ours back and wait... and wait.... and wait. Another 15mins go by and here she comes, slipping her way to the table with a big apology and we are set to eat. Well, every clam I bit into had a crunchy, crunch factor (dang shells). Fries were greasy, and all the fish had an odd flavor. Now I'm not a chef by any means, but my guess is their oil hadn't been changed in quite sometime. So, if you're willing to pay a little over $50 to experience what we did, then I would say ""more power to ya"" Maybe the fish market attached was fine, but we couldn't wait to get out of there.
03/30/2009Provided by Citysearch -
Schermerhorn's USED TO BE pretty good when they were located in Northampton...but that was LONG AGO.
The best seafood restaurant in western MA was Jack August in Northampton. Just as good (if not better) as the seafood in Maine and on Cape Cod. And even long ago, Jack August seafood was far better than Schermerhorn's...even though Schermerhorn's wasn't too bad then. Hard to explain...but Jack August was THE BEST of any restaurant serving seafood...BY FAR.
03/29/2009Provided by Citysearch -
Ok, I ordered the seafood platter & the fish was appalling . it's texture was like mud and it tasted nothing like fish.The scallops were fake with a jello feel.My wife ordered the jumbo stuffed shrimp & it was not much better(cold).We also started off with the crab cakes,which was a hard bread disk filled with overly seasoned crab paste.If you have ever been to wilbraham seafoods you will know the diference between good seafood & bad seafood.It looks like a restaurant but, who pays first & seats themselves has the food deliverd to your table.Please do not waste your money on waiting 35 minutes for your food, when there were only 2 other customers.
05/07/2008Provided by Citysearch -
This was a very interesting place to eat food. The first time I went their i HAD lobster and a cold class of Bud. The lobster was so bad I had to buy another Bud to wash it down. The service was decent, but i need to talk to someone who can talk English, not Hispanic.