First of all this place advertises as 2 diff hotels 1 being the historic Hollywood beach resort the other hollywood beach resort and cruise port and they go hand n hand w the Hollywood beach towers...first I called to see about an early check in and they said it would be impossible to check in b4 4 pm so it is what it is can't argue w policy then I called back to check about the parking, I already knew u had to pay I just needed to know where so they said to park in the garage and pay the 15 dollars a day....I arrived at 4 pm and paid for parking for the duration of my stay....got up to the resort which I paid to stay and wait in n line 20 mins to be told I would be staying at the towers which is next door soooo then I go stand in line 30 min there to find out their check in time is 3 annnnd they have free parking bc it's included in the over all price.when I went back to talk to the guy about the free parking he said well maybe the garage will refund your money....they didnt. The towers is a time share. The rooms were nice and after I got over there I was glad I was switched bc the resort looked so so bad. But now I'm staying at the towers and I'm paying the resort fee so I had to talk w someone for that...now I paid extra for an ocean view room w a regular queen size bed vs a room w a murphy bed and if u don't know what a murphy bed is its a bed that pulls down from the wall kind of like a pull out bed from the couch...not very comfy but when I inquired about the diff the towers said they only have murphy beds I said well that's tot fine but I expect a refund for the diff I paid....then they sent me over to the resort to talk w them...I never got that refund and don't expect I ever will...there was 1 elevator that worked...and u might think that's petty but it was miserable. ..in the lobby there was water on the floor, a man slipped on the water and busted a bottle and he had glass all in his knee...there was a worker that walked right past and didn't even give him or the water or the mess a second glance....the mall it is connected too....is a joke it's completely abandoned COMPLETLEY!!!! The pics this hotel has online....I'm not sure where they got them....I'm telling you it's a shame....there's something going on here and if it is as they say and the towers aren't connected w the resort how is it legal for them to share you personal and financial info with each other....just beware....stay at your own risk!