Their food is okay Too bad their management's attitude doesn't match up.
I have been a regular customer for years.
Both dine in and take out. Imagine my surprise when today I went to pick up an order that had been called in by a relative.
Before I walked in I checked on both YP and Yelp as I typically do when dining to see if there were any available deals. And at first I was happy to see that there was a $30 for $15 deal on Yelp.
I went in and asked if it could be used on take out. They said yes. Great, right?
Nope! The manager said I had to print to voucher. Seriously? I tried to explain to him that this is not how Yelp works! The entire site is based on making it easy for consumers to use via a smart phone. Yet the manager refused to honor the deal. So I drove home, printed the voucher out (which clearly states in the how to redeem: "it's easy.... Show the voucher to them on your phone".
Just to give the guy one more chance to do the right thing, I showed him the voucher which stated the procedure which they obviously agreed to when they signed up with Yelp and made the offer. So did he do the right thing? Nope. In fact he was pretty rude. He was willing to potentially lose a customer over this. Well he got his wish. I certainly wouldn't go back which is a shame because there food is decent.
He claimed to be the owner. This made the entire situation even more unbelievable.
Oh yeah, once he saw the name on the order he realized that the person who called it in was a good customer. Did he then try to do the right thing and even apologize? Nope! He tried to tell me that he had given her a discount already (albeit a small one) and that she was a good friend. Oops! I told him it shouldn't matter who I was. And it shouldn't. If you want to do business via Yelp you should live up to the terms in your offer. And certainly not make it difficult for the customer. To bad that food that normally tastes good left such a bad taste in my mouth.