As a fellow therapist and owner, I feel it necessary to stick up for this clinic. I have heard similar complaints upon receiving calls looking for a new therapy clinic. What these people do not understand is that this is a business that is governed by a horrific healthcare system that has been destroyed. There is not adequate funding from insurance companies and although Medicaid is a decent payer, after paying to process the claims, staff, supplies, and a building, there is not much left. In order to provide services to children unde these circumstances, they are forced into efficiency. Ask yourself if you could go to school, pay student loans, and work for free? I feel for the families and children and understand your experiences... but give these owners a break! They have expenses to pay to stay open. They are provoding access to therapy service. The only way to improve service is to be private pay. It's sad but true. Insurance companies pay on average $50.00 for an assessment! Most therapists request that, or more for their skilled hire. You do the math... it doesn't work. I personally spend on average of 4-5 hours evaluating my clients, reviewing findings in a way the parents understand, and write detailed reports and plans; however, the cost is anywhere between $250.00 and $450.00.
Parents complain they want to use their insurance. Weil, if they do, I risk not even getting paid the $50.00. I have minimum of 1 and most of the time 2 assistants to help me get the children through detailed assessment. All I'm saying is, you get what you pay for. This clinic provides you a cost free service or service with limited out of pocket expense to the best of their ability. If they didn't, you would pay much more or not be able to obtain it.
Hope this helps
A caring therapist- business owner.