WORSE CUSTOMER SERVICE EVER ANYWHERE!!!!! I BOUGHT A KITCHEN AID (WHIRLPOOL) $2,500 REFRIGERATOR IN NOVEMBER OF 2011. IT STOPPED WORKING ABOUT A MONTH AGO, WE IMMEDIATELY CALLED BRANDSMART FOR REPAIR AS WE BOUGHT A 60 MONTH WARRANTY. AFTER 15 HOURS WASTED WITH CUSTOMER SERVICE TRYING TO SCHEDULE TECHS TO COME OUT AND TAKE A LOOK AT THE UNIT, AND AFTER 3 TECHS CAME OUT TO SAY THAT IT NEEDED TO BE REPLACED IN A PERIOD OF 3 WEEKS, WHIRLPOOL NEEDED TO SEND THEIR TECHS TO LOOK AT THE REFRIG...view moreERATOR - 2 TECHS FROM WHIRLPOOL AND OUR REFRIGERATOR STILL DOES NOT WORK - 5 WEEKS WITHOUT A REFRIGERATOR!!! - STILL FIGHTING TO GET IT REPLACED. BRANDSMART HAS CLOSED THEIR FILES ON THIS AND SAID IT'S NOT THEIR RESPONSIBILITY. I WILL NEVER BUY FROM BRANDSMART AGAIN AND WILL TELL EVERYONE I KNOW TO NOT BUY HERE EVER. THEY SELL YOU CHEAP STUFF AND WHEN IT BREAKS, THEY WILL MAKE EVERYTHING POSSIBLE TO TIRE YOU, MAKE THE SITUATION AS FRUSTRATING AS POSSIBLE HOPING YOU GIVE UP AND DON'T BOTHER THEM AGAIN. DON'T SHOP HERE, YOU WILL BE BETTER OFF ANYWHERE ELSE.view less
Regular HoursSat - SunClosed
- General Info:
- BrandsMart USA was founded in 1977 by Robert Perlman with a single store in Miami, Florida. Since then, the business has expanded to six additional Florida stores stretching from South Miami to West Palm Beach and stores in Stockbridge, Doraville, Kennesaw and Gwinnett County Georgia. There is also a Clearance Center, conveniently located in South Broward County. His son, Michael Perlman, serves as President of the corporation from the home office and warehouse facilities located in Hollywood, Florida. The multi-award winning Consumer Electronics retailer sets new standards for the buying public. Each BrandsMart USA store stocks a huge selection of televisions, large and small appliances, audio, video and home theater equipment, exercise equipment, car stereo components, tablets and computers, cellular telephones, wellness care, thousands of accessories and so much more. We are authorized dealers of everything we sell. Customers can choose from over 500 name brands and nearly 50,000 different items, all first quality directly from the manufacturers! A distinctive octagonal showroom design allows customers to view every item on display creating a stadium feeling. The lower level houses thousands of small appliances, housewares, vacuum cleaners and health care aids. An enormous selection of electronics can be found on the main level including a huge display of flat panel LCD and LED televisions, plus the newest in television technology including SMART TVs with screens up to 90ÃƒÂ¢Ã¢â€šÂ¬Ã‚Â. The facility in Gwinnett County holds the honor of being the first retail store of its size in the state of Georgia to be a certified "Green Building". This location makes use of many environmentally conscious elements and technology including a daylight harvesting system that reduces the need for electricity during daylight hours, collection of rain water through rooftop systems for irrigation, landscaping specifically chosen for low water usage, and superior indoor air quality will be provided by a unique carbon dioxide scrubbing system that continuously changes and refreshes indoor air. Good air quality was also guaranteed by using only low emitting materials for adhesives, sealants, paints, coatings and carpets during construction for better air quality. Additionally, the landscaping has been specifically chosen for low water usage. In home shopping is available on www.brandsmartusa.com, which offers home delivery or free in-store pickup. We service the items we sell with our own service center. With one of the largest service centers with factory trained personnel and our own fleet of trucks, we are able to service not only merchandise purchased at BrandsMart USA, but items from other stores as well. Of course, we offer basic installation on everything we sell from home entertainment to basic hook up of appliances as well.
- Extra Phones:
TollFree: (800) 432-8579
DO NOT SHOP HERE! THEY HAVE NO CUSTOMER SERVICE AND AFTER THEY HAVE YOUR "WARRANTY" MONEY - THEY FORGET THAT YOU WERE A CUSTOMER. SHOP ANYWHERE ELSE, EVEN IF YOU PAY A FEW DOLLARS MORE, IT WILL BE WORTH AVOIDING THE HASSLE OF THIS COMPANY. THEY OUTSOURCE THEIR WARRANTY REPAIRS AND THE WARRANTY GROUP HAS NO COMMUNICATION WITH THE SERVIC DEPARTMENT OR CUSTOMER SERVICE. IT IS AN OBSCENE MESS AND JUMBLE OF AGGRAVATION. THE PEOPLE THAT WORK FOR THE COMPANY, NAMELY LINDA SOLOIS, IRENE, ...view moreRENEE AND MIRIAM IN CUSTOMER RELATIONS HAVE ABSOLUTELY NO CLUE WHAT CUSTOEMR SERVICE MEANS. YOUR TELEPHONE CALLS ARE TRANSFERRED AND TRANSFERRED WITHOUT END AND WHAT IS LIKELY IN HOPES OF JUST HOPING YOU WILL GO AWAY. I CANNOT GO AWAY BECAUSE THEY OWN MY WARRANTY/SERVICE CONTRACT. JUST SHOP ANYWHERE ELSE!view less