AT&T Store

Needed to pay a bill at the last minute for our internet service and the staff were very attentive. There was a room full of clients, but they kept checking on me every so often to try to help me. They unfortunately could not help me in the store so a rep on the att app helped me in the end. The staff within the store attempted to help, but their scope was limited.

WHEN I ARRIVED THEY TOOK MY NAME TO CHECK ME IN. FUNNY THING THE STORE MANAGER WAS THE ONE TO DO SO. HE SAID ONE MOMENT ILL BE RIGHT WITH YOU. 2-3 MINUTE GO BY AND ANOTHER CUSTOMER WALKS IN AND THE STORE MANAGER TAKES HER AND HELPS HER RIGHT WHEN SHE WALKED IN THE DOOR. AFTER HE TOOK HER HE CAME TO ME AND SAID SOMEONE SHOULD BE RIGHT WITH YOU. IT WONT TAKE TO LONG SINCE YOUR JUST FIXING YOUR INTERNET ON YOUR PHONE. SO I WAITED AND WAITED FELT LIKE AN HOUR BUT IT WAS ONLY 20 MINS BEFORE THE STORE MANAGER FINALLY HELPED ME. I WATCH HIM AS I WAITED AND HE WASNT TAKING ANY CUSTOMERS. REALLY JUST FELT LIKE HE DID NOT WANT TO TAKE CARE OF ME. IT GETS BETTER. HE FIXES MY IPHONE TO WHERE IT HAS INTERNET AGAIN. I GET HOME AND NONE OF MY APPS ARE WORKING. I CALL THE STORE AND HE SAID MAAM ME RESETING YOUR PHONE ISNT GOING TO MAKE YOUR APPS NOT WORK. I TELL HIM SIR MY APPS WORKED JUST FINE BEFORE YOU RESET IT. HE TELLS ME TO RESET THE PHONE AND CALL BACK IF IT DOESNT WORK. I HAVE CALLED NUMEROUS TIMES AND NOT A SINGLE REP ANSWERS. NOW OUR FAMILY HAS USED ATT SINCE IT WAS BELLSOUTH. WHEN I DECIDE TO GET MY OWN ACCOUNT I WILL TAKE MY BUSINESS ELSE WHERE.