Service Profit Chain InstituteAdd to mybook
- General Info:
- The Service Profit Chain, written by James Heskett, W. Earl Sasser and Leonard Schlesinger, quickly became the definitive guide for business leaders committed to achieving better business performance by engineering the linkage between employees, customers and profits. Founded by Joe Wheeler in collaboration with Jim Heskett and Earl Sasser of The Harvard Business School, The Service Profit Chain Institute is a consulting firm dedicated to helping companies create sustainable competitive advantage by improving the linkage between employees, customers and profits.
- Commercial Services
- Business Coaches & Consultants, Business Management