Very friendly, very fast, and very trustworthy. Its a small company, so you always know what your getting. Wayyyy better prices than RAC or Aarons prob b/c they are so small. I definitely recommend these guys over the rest. Im currently renting a flat screen tv, and a refrigerator with them. If there's a negative, it would be that there is only one location in Columbus. I can still call in my payments, but it'd be nice to have one nearby. I live on the east side, and they are by 315.