Jan's Med A Car

One of Jan's tow trucks picked up our 22-year old's car in Sloatsburg in May after she had a flat tire. When the driver unhooked it in their yard, he slammed it into another parked car causing major damage to her driver's side front door. Jan's owners promised her they'd fix it, then made shoddy, superficial repairs, forcing her to drive the car for months with a misaligned door that wouldn't properly close.

We eventually got estimates from local body shops (ranging from $3,900 - $4,800), but Jan's called the estimates a fraud and refused to pay, denying that they caused that much damage and saying "it was just a scratch." Poor kid just bought the car 3 months earlier in perfect condition. My wife and I got involved and we ended up having to file complaints and claims directly with their insurer and roadside assistance dispatcher, as well as the police and DMV. Jan's owners didn't cooperate with their own insurance company's investigation; they told different stories to us and the police about who did the initial repairs to our niece's car; and they refused to produce their own video surveillance tape of the accident.

Luckily we kept good records and recorded many of our conversations with them, and their insurer found them liable and paid $6,900 for the proper repairs, which were finally completed two weeks ago. Based on the evidence we provided, their roadside assistance dispatcher also told us they would have paid if Jan's insurer hadn't.

The body shop that did the final repairs told us that the repairs attempted by Jan's were superficial and designed to make everything look passable, but didn't address the underlying damage and it made the situation worse.

This whole ordeal consumed nearly 4 months of our lives and was very stressful for our whole family. We do not recommend Jan's Med A Car!!

Stranded in Ramsey, NJ with a flat tire. Within a total of 19 minutes from calling for help, the truck arrived, changed the flat and I was on my way. I give Jan’s Med-a-car 10 stars!!! Thank you so much!!

My car broke down on the nys thruway near Suffern. Jans med a car arrived quickly with their tow truck and the driver was very friendly. I was then towed back to their shop. Management took time to explain the process and were also very friendly. They diagnosed and repaired my car and had me back on the road the same day. I would recommend jans med a car to anybody in the area. It's good to know fair and honest people are still out there.

I HAD GONE IN WITHOUT AN APPOINTMENT
THEY WERE VERY HELPFUL AND PROFESSIONAL
GOT US BACK ON THE ROAD QUICKLY AND AT A MORE THEN FAIR PRICE
NICE TO KNOW THERE ARE HONEST REPAIR SHOPS