Frank Zanotti Tile & Stone Co, Inc

Went back to Frank to get my counters.... And I am glad i did it. Love my counters! Frank and Peter went out of their way to find us the right stone ( mind I say...it fit my budget too!). Thank you guys and I hope people come to you in rows

Trying to avoid the big box tile stores, we came across Frank's store. My god! he has an incredible selection of tiles! We bough Italian tile from Frank after he, patiently and expertly, advised us on our options. We loved the experience of individualized attention without pressure. and will come back for kitchen counters. I will place another review with the update on the granite counters.

Frank and his crew just finished my kitchen today. The whole process was great from beginning to end. I picked the granite from the Waukegan warehouse, visited Frank and he chose a beautiful backsplash. The installers were perfectionists and paid attention to detail. They even cleaned up and hauled the old countertops away. They are a top notch company, no need to look any further!

What a horrible experience I recently had with this business. Really 'A Tale of Two Cities'. I brought a piece of stone to the Waukegan location. I needed this piece cut and polished to approx 18 in X 24 in. The very helpful guy (in Waukegan) explained that the price would come from the Highwood showroom. I left my item and phone number. Never heard back from anyone. Called the Waukegan shop and was told that the Highwood shop had set a price of $150.00. This seemed much too expensive!! I called the Highwood shop, before I even explained how unhappy I was with the price (and that no one had called me) he said the price was $180.00. He had no idea that I had already spoken to the Waukegan shop. So this is how they do business:

Don't call people with information

Charge WAY too much

And quote different (increased) amounts

Pretty sure the Highwood guy was gonna pocket the extra $30.00. I picked up my original item and took it somewhere else.



WOULD NEVER DO BUSINESS WITH THIS UNETHICAL OPERATION AGAIN

We just had a beautiful porcelain floor installed by Frank Zanotti Tile and Stone. Frank’s advice was invaluable and his expertise and patience was truly appreciated during the selection process. The crew was professional, courteous and extremely neat and they worked long hours. They took care when it came to my walls and baseboards in the demo process and did an exemplary job laying down the new flooring. It was a pleasure having them in our home. We so appreciate working with a true craftsman vs what you get at the big box stores. We will continue to work with Frank Zanotti Tile and Stone and to recommend them to family and friends.