This is the first time I've felt compelled to review a practice, but I just really wanted to express my gratitude to everyone there at O'Connor Road Animal Hospital. My family and I have been taking our dogs to this particular practice for the past four years and have had nothing but good experiences and excellent care. My particular history with them involves our two current Australian Shepherds, Helo and Maia, who have been seeing Dr. Zengler (and formerly Dr. Quirk :) ) since they were puppies. We have had a very interesting couple of years. Basic wellness care, vaccinations, and spay and neutering services were all handled wonderfully- but when Maia, then two-years-old, started having trouble getting up, I knew something was wrong. After ruling out hip dysplasia with x-rays and trying various other pain management treatments, Dr. Quirk referred us out to VREC for a consultation, and I found out Maia had torn her back ACL. The surgery was going to cost me an arm and a leg, and at VREC they wanted it all up front, but at two I was unwilling to put her down. She's my baby. It seemed unthinkable, but there was no way I could afford the entire thing all at once. I called O'Connor Road, and sure enough they had a doctor who could come in and do the needed surgery there, and they were able to work out a feasible payment plan with me. The surgery went well, the follow up care was amazing with the entire crew there (staff, techs, vets :) ), and Maia is now back to running around with her brother, currently on a mission to shed some pounds, and finally learning to catch a frisbee! During the entire ordeal I know I was an emotional mess, but they helped me through and I am so incredibly grateful. I've never met the office staff, but I want to extend a huge thank you for the payment plan. You gave me the option to save my dog. I won't ever forget that. :) Dr. Zengler is my current vet. She is knowledgeable and kind and both of my dogs love her. All of the doctors I've met there have been very good though if we couldn't get in to see Dr. Zengler. I've always felt very secure knowing that my dogs would get excellent care at O'Connor Road. The staff is compassionate and helpful. It may take a few minutes to get through on the phones, but it is a very busy practice (which speaks volumes- so many people trust their pets to the doctors here) and it is well worth the wait. It's very easy to get appointments and refills on medications. Mostly, I just want to say thank you. This practice is amazing and I will continue to refer friends over. :)
After reading a few of the reviews I felt I was obligated to voice my own opinion on this clinic. I have been in there many times with my dogs and cat. The front staff is always very sweet and friendly. The techs were very caring and gentle with my pets, I've never felt they were unqualified. The prices are the usual for any vet clinic in town; unless your talking about the low cost clinics or shelter programs. I did my own price shopping before choosing this clinic. I have also noticed that they always seem to have kittens in there for adoption. One time I asked where they were coming from and the receptionists said they get them all the time, either dumped on their door step or clients find them. They take them in when they have room and care for them until they can adopt them out. They even fix them and give them shots before they go home with their new family! The receptionist even told me they have adopted out a few dogs that were abandoned there too; she did say that adopting dogs out was not the norm, but they try to help out when they can. I think that is amazing of them, because as a pet owner, I know how expensive the neutering and shots can be. The doctors are all fabulous and very knowledgable. They have a new vet, a male, Dr. Philips; he is so nice and informative! The other two are females and very nice too. I haven't seen Dr. Vargo yet, but I've seen her with other people and she seems very caring and excited about her job. Dr. Byrd has been there since I started coming and she is great. I love my visits to this clinic, it's always a good experience.
Took my 2 dogs here about a week ago, and left them for 3 days. I was upset because they wouldn't allow me to go see the kennels/runs where the dogs would be staying, because they only show them during certain hours of the day - however I got a glimpse through one of the doors and the back area appeared to be very clean, very well maintained. There is a lot of paper work to fill out when you drop your pet off (maybe it was just because it was our first time there), BUT this is acutally a good thing, because you know they have ALL of your contact information, know ALL the details about your pets, and will NOT release your pet(s) to anyone other than you. The last place I left my doggies (not Rob Cary) didn't ask any questions or ANYTHING, I was shocked. The "lobby" area inside Rob Cary is very impressive, there are lots and lots of pet products (toys, bedding, leashes, collars, etc etc). They appear to be well staffed, and everyone seemed to be really nice. One of my dogs is very hyperactive, VERY hard to handle, just won't hold still AT ALL... anyway, they trimmed her nails and it was only $10 - I know Petsmart wanted to charge me double that for her!! When I picked my dogs up, they actually seemed to be in very good moods, and the other customers that were there as we were leaving were all very friendly. I would highly recommend Rob Cary Pet Resort to anyone looking for an ABOVE-average boarding facility!