As a first time car buyer, I was hoping to find a dealership that would guide me trough the entire process. However, jay proved to be yet another dealership more concerned with my business than looking out for my best interest. I was pressured into buying a new rather than used car and into a service plan that I didn't understand. The staff was friendly at first, but I ended up walking away with more than I wanted/needed/understood. They took advantage of my ignorance in the car buying aspect to seek me things that I didn't want. Only after many phone calls/visits was I able to somewhat get things back to where I needed them to be. Lots of problems going to this place and if I could do it again, I certainly wouldn't purchase from here.