This was amazingly bad! I called to have a repair done and was blown away by how rude and unaccommodating the lady was to me. She told me that it would be at least 3 weeks before someone could come out and that she wasn't sure if the one man who actually does the work would even want to do it since it is a 2 story house.... like 2 story houses are some sort of anomaly. She then told me that it would be a $150 dollar charge to come out even if when he got there he said he didn't want to do it. I commented that I would understand if he came out and I told him "no thanks" and he needed to charge me $150 for the time but that I thought it sounded odd that they would charge $150 to drive the 2 miles that it is from their address to mine if it was their choice not to do the work. She then proceeded to say "fine... don't use us and let your chimney keep leaking" and hung up on me. I have never written a bad review or any review for that matter but I was SOOO floored by this I had to let everyone know that these people are TERRIBLE at customer service. They may do amazing chimney work, but I'll never find out because I couldn't get past the guard dog on the other end of the phone. Wow!