I politely and professionally called this not so kind business for their services and was only greeted with dissapointment. Upon making the call I asked how long the cab would be and the operator (of little intellect mind you) replied that he didn't know and hung up. I called back to explain that I wanted to know how long because a member of our party was still getting ready. Then he replied that the cab was in route and would arrive in 10 minutes. Three minutes later the cab arrives and we were not ready nor expecting after 3 minutes. We politely told the cab that we were almost ready and the driver rudely said that he would charge us for the wait. I then politely told the driver to go on as we were not going to pay a charge for an early cab. He then proceeded to cuss at us and call us names. Unfortunately this was the only cab company in Hickory NC and so we had to find an alternative.