This particular Zales left me disappointed. The customer service was awful. If I were quality assurance all the sales associates would've been reprimanded. The reason: it's Mother's Day weekend so every associate was busy with exactly one customer, so I can allot some understanding as to why we were not greeted right away. But the rest is inexcusable. None of the associates barely lifted their heads to give a genuine greeting even after standing in the store for 5mins. This left me with the impression that I should have made an appointment. Secondly, when we asked for help in order to browse something in particular while waiting the sales associates ignored the question. upon asking a second time one even feigned ignorance of the merchandise. How rude! At this point, I was starting to boil, there were pamphlets on the counter. So I flipped thru them until I found what I was looking for, but by then I was too angry to show them what items was in their store, so we left. I could sense this had something to do with perhaps a racial/class overtone as well. Most of the present customers were white older women browsing with one black guy who was looking at watches. I can respect that they would want someone's full attention while being helped. Yet I also had time to analyze who was actually in the middle of a purchase versus some who were just killing time browsing. Being as though we waited patiently to be acknowledged and expressed interest in a particular item you would think we would have gotten a little more attention. But I guess that Zales store isn't interested in actually making a sale. Total time wasted waiting with no one smiling 15mins. Happy to say, another store benefited from my annoyance with this one. I think I almost bought out everything due to the sales girls friendly attitude. Moral of this story: you never judge a book by its cover.