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Kay Jewelers Outlet

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Business Details


Regular Hours

General Info:
Kay Jewelers Outlet is part of the Kay Jewelers family, #1 specialty jewelry brand in the United States. We know that offering fine jewelry at a great price is only part of the story. We are fully committed to providing a superior shopping experience - both in our stores and online. Our sales staff is empowered with the knowledge to assist each customer. Diamond engagement rings are Kay Jewelers’ specialty. The Leo Diamond, Neil Lane Bridal diamond engagement rings, and Tolkowsky diamond rings top the list as our exclusive designers and top sellers. Come visit your Kay Jewelers Outlet in Hershey today.
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Payment method:
master card, visa, all major credit cards
Tanger Outlet Center Hershey
Watches, Jewelers, Jewelry Designers, Precious & Semi-Precious Stones
Other Information:

Price Range : Average

Wheelchair Accessible: Yes

Parking: Lot, Private

By Appointment Only: No

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This particular Zales left me disappointed. The customer service was awful. If I were quality assurance all the sales associates would've been reprimanded. The reason: it's Mother's Day weekend so every associate was busy with exactly one customer, so I can allot some understanding as to why we were not greeted right away. But the rest is inexcusable. None of the associates barely lifted their heads to give a genuine greeting even after standing in the store for 5mins. This left me with the impression that I should have made an appointment. Secondly, when we asked for help in order to browse something in particular while waiting the sales associates ignored the question. upon asking a second time one even feigned ignorance of the merchandise. How rude! At this point, I was starting to boil, there were pamphlets on the counter. So I flipped thru them until I found what I was looking for, but by then I was too angry to show them what items was in their store, so we left. I could sense this had something to do with perhaps a racial/class overtone as well. Most of the present customers were white older women browsing with one black guy who was looking at watches. I can respect that they would want someone's full attention while being helped. Yet I also had time to analyze who was actually in the middle of a purchase versus some who were just killing time browsing. Being as though we waited patiently to be acknowledged and expressed interest in a particular item you would think we would have gotten a little more attention. But I guess that Zales store isn't interested in actually making a sale. Total time wasted waiting with no one smiling 15mins. Happy to say, another store benefited from my annoyance with this one. I think I almost bought out everything due to the sales girls friendly attitude. Moral of this story: you never judge a book by its cover.

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Kay Jewelers Outlet

85 Outlet SqHersheyPA 17033

(717) 534-9836

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Kay Jewelers Outlet

85 Outlet SqHersheyPA 17033

(717) 534-9836

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