I have upgraded all 4 of my family phones initially and came back again after 2 years. They backed up my phone contacts, restored to the new phone, assisted me in loading all the applications I on to the new phone and made sure I was happy with the service. I had an issue with my new Galaxy S4 where was shutting down at night, after several days of trying to figure this out I came back to the store and they exchanged the phone without any cost or issues and moved all my contents and apps again to the new phone Galaxy S4. This is what customer service is all about. I have recommended this place to many of my friends and family members.