Whew. I'm still shaking inside. Scary place. Unprofessional. When I called I was quoted "starting at $35" to groom my cat, depending on the difficulty. When I hesitated about not knowing how far "up" would go, he assured me it wouldn't be much more than $35. When they asked for $60, I was floored. I started to reason with them, reminding them what they told me on the phone. They went ballistic! "Call the sheriff!" "End of conversation." They wouldn't talk, called me rude. (I never raised my voice; I was stunned, but tried to talk about it.) As I was writing out the check and quietly expressing the unfairness, the groomer swore at me and threatened me with violence. Told me to leave and never come back. No, I will never go back and I just had to warn others. I don't usually write bad reviews, but this one I could not leave alone.