i have not personally used this clinic, but my sisters have, and they have been impressed by the knowledge, caring, and conduct of both Dr. Zehr & Dr. Blair. As a Licensed Veterinary Technician, i know that the fact that they are AAHA approved says a tremendous amount of good about the clinic. AAHA standards are so high that many veterinary clinics do not even attempt to get approval. To get AAHA accreditation , a clinic must be top notch in every way... professional knowledge, quality & maintenance of equipment, cleanliness (even a (specified method of construction in kennel space to avoid waste from one run from entering another), veterinary technicians as well as veterinarians must display their licenses to practice (thus preventing untrained personnel from acting as vet techs and performing advanced procedures they are legally prohibited from). AAHA approval is the gold standard for veterinary clinics, and not easily attained. In response to Upset66, i would want to hear more details of the incident referred to before judging the practice. Owners with dead or dying pets, or pets brought in for euthanasia are typically (& understandably) distraught. they often do not hear, and/or misinterpret, what is said to them. I have never, in working at about a dozen different practices, heard a vet be less than compassionate when dealing with bereaved owners. (even those who may have been less than compassionate elsewhere) Most will always inform the owner personally if an animal dies while in the clinic, not delegating this awful job to a technician or office manager. While i do not want to give the appearance of accusing Upset66 of any wrongdoing whatsoever, i would add that in some cases, such as neglect, abuse, not seeking emergency care, or waiting until an animal has been suffering for months, even years before finally deciding to euthanize, or wanting euthanasia for frivolous reasons or for reasons that are easily correctable, it is an effort, sometimes an extreme effort to sympathize with a client. I would like to ask people to not discount this practice based on one review - it appears to be an excellent facility, and i have heard many good reports about each vet.