This car buying experience was without a doubt the best one I've had in 40 years of driving and owning vehicles!! Better than Carmax. Better than buying a car from a private individual. Ray Jimenez and Pete Moneo are absolutely at the "top of their game";! I came in to by a used Toyota RAV4 Sport I had seen on the Internet (Ray's specialty at MBofH); I steeled myself up for lengthy delays, run-arounds, bait & switch sales tactics; confusing counter-offers by management, etc...you name it, I've seen it all before, and I expected the same this time...Nope! Nothing even close. Ray was the consumate professional and made the buying experience actually pleasurable from the test drive all the way through handing me the keys as I drove off the lot with my purchase. He was beyond helpful...it was VERY clear his motto is something like: "I will treat the Customer with respect and the rest will happen as it will." Despite lots of other things going on in the dealership, I always felt Ray was totally focused on what I was looking for. Since I was interested in a Toyota in a Benz dealership, I wondered if I'd be hustled along or ignored. Didn't happen. Although Ray didn't know every answer to every Toyota question I asked, he made a legitimate try to find an answer to everything I was concerned about. He did not waste my time nor try to go in directions I didn't need or want; his bearing, manner, reserved enthusiasm, his personal touch, and his obvious pride at working at MBofH were noticeable and noteworthy. Pete did an equally awesome job walking me through the financing and warranty options; he was never pushy, never faltered, seemed to sense what I was looking for before I did -- a truly talented Finance Manager. He even impressed my wife who is an accountant and does nearly all of our family finances! Bottomline: Ray Jimenez and Pete Moneo are the two guys you ought to be calling if you need a car - any car - in the Vegas Valley. Best if it's a Mercedes but somehow I get the feeling that if you were looking for a John Deere 2500 diesel tractor with a 4-row farrower on the back, they'd find one and get you in front of it! I WILL be buying another vehicle from these guys!!! Well done!
From beginning to the end the service at Mercedes Benz of Henderson was hands down the best service i've experienced in my 30+ years of purchasing Mercedes Benz!!! First of all Ray Jimenez was so confident, kind and calm! He made me feel very comfortable about the decision that I'd made!! Ray then introduced Michael Kreps!! I was blown away by the knowledge, confidence and honesty these two men had exhibited thus far!! I didn't experience any dramatic running around and stressful decision making!! I have to say that my mom and I were treated like Queens!! Ray, Jason and Michael were taking care of everything, and before you know it I was being introduced to another pleasant individual, Pete Moneo.......Pete , just in Mercedes Benz of Henderson style, explained everything that we needed to know about the deal we had just made!! I'm just so impressed with the total customer service I received that I've already recommended this dealership to two of my friends!! I mean we felt so comfortable and cared for from the moment we stepped out of the car being personally directed, by a young man who valeted my car while the ladies up front provided us with coffee, water and cookies............ The General Manager came out and introduced himself to us while inspecting my beautiful C300! There was a little tape on the window and before you know it there were 4 men going over my car again!! Ray and Michael especially, laid the Red Carpet down for me and My mom!!! I'm do excited about the customer service that I received, I could go on and on!! My God everyone I encountered there made us feel good about everything!! Thank You Ray Jimenez and your wonderful staff !! I'm a HAPPY WOMAN!! Thanx for a kind , courteous, stress free experience!! We Love You all !!
Thank you. We put together the deal yesterday for a Prius II with some extras worked with Chi & Imam. Both of these folks were extremely pleasant & knowledgeable. I must say this was one of our best experiences leasing a car. They both made it very easy and enjoyable. Please give them both a high mark in customer satisfaction. We left a $3025 deposit on Saturday and will pick up the Prius on Wednesday. By the way, this is our 2nd Prius. We currently have a 2008 Prius #7 which is why we decided to get a 2nd Prius. We also looked at Honda Insight at your sister dealer. The Prius won hands down as far as we were concerned. Your Toyota staff would not let us leave until we were satisfied with the deal. Your sales manager was also very nice and was able to shave off another $300.oo for us. I hope I have a chance to share this story with some of my friends. Thanks for this nice experience!