MR D'S Fastlane

The business changed service price quoted for an oil change after placing vehicle on oil change rack. I phoned Mr. D's at about 11:00 am on 12/21/18. I asked if they performed oil changes for customers that brought their own oil and filter. I was told they did. I told them I had a 2015 F250 diesel pickup. They said it would cost $22.95. I asked how long the wait was and was told approx. 30 min. I arrived at the business 10 min later and talked to the person I had called on the phone. I believe his name is Dave. He wrote down the information about my truck and took my keys. He said they had a vehicle on the rack in front of me. I waited aprox. 40 mins and was then approached by an older employee. He told me he had my pick up on the rack but he noticed it was a diesel engine. He said the cost was $59.95. I told him that was not what I was told and I told him I was quoted $22.95. He said that he did not quote the order that it must have been "Dave". I told him I was not paying almost $60 dollars and I was supplying my own oil. He said the "book" said it was a 1.8 hour estimate for an oil change. He emphasized that the truck was already on the rack. I told him get my truck off the rack and out of his shop. Dave was no where to be found. I was quite agitated and very pointedly told them they were using deceptive business practices and that they were liars. I did not mince any words. I explained to the person on the phone what type, year, engine I had when I called. I explained what type, engine and where oil and filter I had were located in the truck when "Dave" wrote up the work order. This business deliberately tried to change the price charging double what was quoted. Also, please note, I drove about a mile north on Boulder Highway to national auto service and they changed the oil for $25

nice people BUT I no longer trust them. Just had 90k service for 2007 Jeep. Paid about same as local dealer so prices are within $20. But they did not perform all services called for. The fluids were not changed/flushed for the radiator, transfer case and differentials and who knows what else not done Jim k

Nice people, BUT, just had 90k service done on 2007 Jeep. Paid about $20 more than local dealer, this was ok except they did not do all the service req'd. They failed to change fluids/flush the radiator, transfer case and differentials.

I dropped the jeep off 8am as scheduled, after 3 hours I called Dave for estimated time to P/up. He said he would call back but never did. After another 3hr I called back told 30 min.

Finally got car at 4pm and job NOT done

Great customer service and honest mechanics! So glad to have a good car guy I can bring my car to when it needs attention.

The staff was fast and friendly. I had my brakes done and the job was done in about an hour. only bad thing was all the employees smoking outside next to the bench for the waiting area