I was in a serious accident five days ago, and enterprise was my car rental after my cat was totaled. I didn't realize that they also sold cars. So when I visited the sales office, I was simply amazed at how easy the process was for me. Andre was my salesperson, and I have never had a more pleasurable shopping experience. He found me a car right off the bat, and the rest of the experience was like having a long conversation with an old friend. The financing department only made it even simpler, hence the name The Dream Team. I can't say enough about my experience. I'd recommend this stop BEFORE you go to CarMax because CarMax buys the cars that Enterprise doesn't want. The inspections for safety and the after-care for my new car are a definite piece of mind after what I've been through.
The staff at enterprise on warm springs in the auto mall was amazing. They met all of my needs. The staff in Anaheim at the Hilton did not attempt to meet my needs at all. The agent I dealt with in Anaheim was not able or willing to help me locate a service station when I went to them after the tire pressure light came on. She told me which shops I could go to but could not and would not tell me where those shops were (I drove down there from NV and was unfamiliar with the area). When I returned the car to the office on warm springs, I told the agent what happened and she was very empathetic and did what she could to make it right. I was impressed with the service and professionalism at the warm springs office and would definitely rent a car from that location again.
Other than a few employees calling in sick at the top of the morning, and only one person at the desk. Everything was great. I have to say, the gentleman was trying his best..that's all I can ask for, but I was late getting to my destination by 50 minutes because of it. The support staff was great when they got to me. One option that Enterprise should offer, let us purchase the Satellite radio feed for the duration of the rental.