ARIC SIGNS & Awnings

I ordered and paid for a Conference Room Logo sign from ARIC Signs on May 20th 2021.

This is Copied directly from the Paid invoice:
Services
CONFERENCE ROOM--FABRICATE GRAPHIC AND LETTERING
FROM 1/2" PVC, MOUNT VINYL TO FACE OF LOGO TO MATCH
CORPORATE COLORS. MOUNT LOGO AND LETTERING TO 063
GAUGE BLACK ALUMINUM PAN AND INSTALL
1,740.00T
PLUS TAX
SUBTOTAL 1,740.00
TAX (0.08625) 150.08
TOTAL $1,890.08
INTERIOR SIGN FOR CONFERENCE ROOM

What I got was Blue Aluminum Pan not a Black one.

My email to Ralph at ARIC Signs:

Ralph, the proof provided to any customer is a image. All the images / Renderings we received for the Bathroom Pros Logo, always has a black background. The invoice we paid in advance stated black background on aluminum pan. Any customer would assume you have chosen the pantone colors to match the image and description in the invoice. You mistakenly used the pantone colors for the Bath Planet authorized dealership sticker. I like all customers have no idea what the color codes or Pantone's actually are. Any customer would rely on your provided proof image as the correct colors for approval. We hope you will correct your mistake and paint the aluminum pan black to match the approved image.
Best, Paul

This is the response from Ralph at ARIC Signs:

My guy is saying that the background color you wanted is black but we never designed a black background and that is not what you approved on your email.
We designed your logo and fabricated based on the color codes you provided to us.
Your email below shows the PANTONE colors you provided us and we provided an artwork to you which you approved and we fabricated your sign based on your approval with those color codes.
Furthermore, the design we provided shows all the colors.

Read the invoice below with the proof picture and the actual sign pictured to see who is telling the truth!

Affordable prices and working with Aric signs was a pleasure. The whole staff is professional and helpful. My sign was delivered on time and I'm extremely happy with my new channel letter sign. I'm sure my business will attract more costumers in the future. I'm looking forward to keep working with this company!

Great customer service ! cheap and fast! great quality.
Everyone is very professional ! they helped me out with my signs and permits on a record time !

I own a business and have had a great deal of experience with sign companies. Most promise the world to get your deposit then the game begins. Never meeting promised time frames and looking for additional money for what they call unforeseen conditions. Well i am happy to say i have found the best company ever. They are respectful, price was reasonable, service was outstanding and they delivered on time and made a custom display for our reception area of our logo that was out of this world. Perfect. I give very high recommendation to ARIC Signs & Awnings. Ask for Ralph Esposito. 30 yrs in the business and project manages all their work.

I am very happy with the service i got.
Everybody there was very friendly and helpful
and my sign its the best in my area
Thank you guys

Great Work, Acceptable Pricing, Excellent customer Service! I am a happy customer & I would recommend them!