Josh tells you what you want to hear so he can make a sale, brags about how great he is then drags his feet, wont return phone calls, wont reply to certified letters, and leaves house with serious repairs needed after it was installed! Never completed a walkthrough, didnt know how to set up our gas fireplace that came with the house, and neither did his workers, left it for us to figure out, (scary) Sent a rude man to do touchup paint that left darker spots covering our house, had to repaint the whole thing, Acts like you dont exist anymore! And Marlette basically says "sorry.... you picked him!" He took advantage of disabled couple and laughed all the way to the bank! He was told that we are both disabled and very low income. This was the purchase of our life, And he screwed us! It has been a year and we are still trying to get Marlette to help us! Stay away!!!