It was very easy to rent the car an doing it on the internet saved me over $30 which was great because I returned it late and they was still very nice about it and had the lowest rates on returning it late. :-) also the car was spotless clean on a full tank of gas and drove PERFECT! Had a great vacation to Gatlinburg, TN. 5 hour drive from Cinti/OHIO. having a comfortable SUV at a great rate made the ride alot smoother!