I'm just sitting down at my desk from getting my car back at Gateway. I was way overdue for an oil change and traveling early next week so had to get in very last min. I requested an oil change last night for this morning. Julie called me almost immediately and was so nice trying to do everything to fit me in ASAP. I ended up calling back this morning slightly frantic and they could get my car in within the hour and back shortly after if I needed. Dan drove me back to my office & was so sweet just asking me great questions getting to know me - nothing once about trying to sell me a car or upsell me on service. From the receptionist to Justin in service to the service cashier, every person was in a positive mood which is almost ridiculous that I have to mention that but we just assume these days that people who work at dealerships are rude. I'm no one super important or spending tons of money, literally just an oil change, but they gave me the best service. I was having a chaotic day and dealing with Gateway just reminded me to breathe and that I could trust them to get that part of my day taken care of without issue. I know everyone takes to these sites when they have a bad experience and assumes good reviews are BS but that's totally unfair. I'm genuinely happy with the service and want others to know this is a great reliable dealership.
I had the most positive car buying experience of my life. I ended up at Lander's Toyota through the Costco Car buying program. Tara was very knowledgeable and professional. I felt like I go a great deal and just as important it was an enjoyable experience. I have already recommended Tara and Lander’s Toyota to one of my friends.
THE GREATEST - VERY VERY PEOPLE ORIENTED- WILLING TO GO THE EXTRA MILE FOR THE CUSTOMER