I'm usually really picky with hair uts but Tracy does it so well ! I like her honesty and how she would tell me if the haircut I want might not look good on me because of the shape of my face or the frame of my face. I always end up walking out with a great haircut. What surprises me is the price. For the quality and the value of the products... what you get out of this is more than what you pay for. I love the environment and the good service :) as well as the outcome of my hair!