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Business Details

16

years

in Business

BBB Rating:
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours:
Mon - Sat 9:00 am - 6:30 pm, Sun Closed
Extra Phones:

TollFree: (510) 581-5600

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Payment method:
all major credit cards, check, debit, insurance
Location:
On Mission Blvd In Hayward Between Grove & A Street
Neighborhood:
North Hayward
Accreditation:

BBB

Associations:
Better Business Bureau
AKA:

Hayward Auto Glass

Categories:
Window Tinting, Glass-Auto, Plate, Window, Etc

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Reviews

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Posted: 5/26/2014

Overall

I already wrote this on yelp but they do NOT deserve a 5 star rating so here is my review.

Please STAY AWAY from this place. They are a scamming no good company that will not honor what they say over the phone.

The TLDR version of my review:
I was promised a different brand tint and they installed the cheap brand. It took 6hours to finish the tint job and they only gave me a 1 year warranty.

Full length review:
I was shopping around for auto tint and Fred had the cheapest price around and were available right away. I was quoted $180 for the entire car which is the front and rear windows on my new dodge dart 2014 sxt sedan. When I arrived to the shop he said that it really costs $280 for his Suntek branded tint. He then goes on to tell me that the other tint he has available is $150 total but it will bubble and fade and purple in less than a year.

When I was about to leave because the price was ridiculous for tint, he caved in and said he’ll install the SunTek tint for me for $180 with 35% in the front and 5% in the back. He said he’ll call me when the tint is ready in about 4 hours.
5 hours passed by and he didn’t call me so I had to call him. He answered saying the car was ready without even apologizing that he didn’t call me back when he finished. When I arrived, I noticed right away that the front tint was 50% visibility which means it looks like there is NO TINT at all in the front and I specifically said I wanted 35% visibility. He argued with me that this is what I asked for and after I threatened to call the police was when he finally responded to fixing his mistake.

Note that the cheap no brand tint only comes in both 5% and 50% tint which is what is installed on my car.

He goes on to tell me that he’ll finish working on all the other cars in the garage until he is ready to work on mine which will take another 3 hours. At this point I was done with Fred’s shenanigans and argued that I was here at 9:30 and my car should be done first before all these other customers.

In the end I waited and watched them install the tint IN THE SUN. They didn’t even pull the garage cars out to install my tint. I am sure they installed the exact same tint all over again and switched the box to to Suntek while I wasn’t paying attention because the tint didn’t get any darker.

I was done wasting half of my day here so when he told me there was no warranty and refused to give me the Suntek warranty registration card because “We only have 1 piece of paper and it’s only a sample”.

Please please please STAY AWAY FROM FRED and Star Auto Glass. Do not give them the business they do not deserve with their scamming ways. This random 5 star ratings must be his friend and family who has a yelp account.

Helpful?Flag
Updated: 5/26/2014
Overall
Excellent work!!

I came in today to get my car windows tinted and they did a great job! And the price was great! Definitely recommending my friends and family to come here! :-)

Helpful?Flag
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Star Auto Glass

21739 Mission BlvdHaywardCA 94541

(510) 244-4154

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Star Auto Glass

21739 Mission BlvdHaywardCA 94541

(510) 244-4154

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