We had great hopes for my birthday dinner but unfortunately, the restaurant was experiencing service and food problems. Our waitress was a sweetheart but with little experience and given too many tables for her level. The appetizers were great, luckily, as 4 out of the six entree selections our party chose, we were told were not available 40 minutes into our dining. The secondary choices, being rushed through, were so-so or it could have been our disappointment. The staff tried to make up for our lengthy and disjointed dinner by presenting a house cake dessert, tasty in itself, however we had all already ordered ice cream and this well meaning gesture was another letdown. The really unfortunate experience was the non-acknowledgement of a polite follow-up letter to the Manager. As a former restaurant owner, I can guarantee I would overlook an "off-night" but not a snub. I and my people will not be back though I can in fairness say that others may have a good dining experience as the food sampled was tasty.