I've never had a worse experie...
I've never had a worse experience getting any repairs done with my car. It started out with missed promises for dates to look at my car or get going on the repair, which was a small transmission fluid leak.
First they couldn't get the parts, I understand delays around the Jan 1st holiday, stuff happens. Two days in a row is unacceptable, all the time being very apologetic. Unfortunately, being sorry does not get me my car back when they told me it would be.
I called back the following day (now Wednesday, I brought it in on Sunday, was supposed to be fixed by Tuesday), the person I've been talking to, Pete, was busy. I asked for them to have him call me back, they agreed. He didn't. They call me at about 10am the next morning to tell me they've lost my key, and I need to go to a dealership to get one made for them. They offered to pay for it (the LEAST they can do at this point). I get them the key, hoping the worst was over. Not so lucky.
They agreed to call me by 8am Friday to give me a time frame for my car. No call, I call them at 10:30, talk to Pete again, he says they tried to start my car but my battery has died. They're charging their jump kit and will get to work on it ASAP and if need be get a new battery. I call at 2:30pm, Pete tells me someone is bringing them a new battery today (Friday) for the car. At this point, this is beyond ridiculous. They knew my battery was dead (their fault) and it takes almost a full day to rectify that problem? Really?
Obviously it won't be until Saturday at the earliest for me to get this fixed, but upone seeing some of these other reviews here (and other places), I think I'm going to go get my car from them before they can start work on it and take it to the dealer I normally go to. I don't trust that I even need this ~$500 part from them at this point, at least not after this treatment.
At this point, sorry doesn't cut it.