Something Blue Too

Unprofessional, poor selection, horrendous customer service and completely inflexible....

I visited Something Blue Too with my stepdaughter today to try see a prom dress she put on hold. After a couple of hours, we chose several dresses for her to try on including the dress she had on hold, although their selection was very limited. I would have left the store without a purchase at all except that her mother had already provided her financial information to the store, since we were splitting the cost. We spent over two hours in the store with a highly uninformed sales staff; they could neither answer any questions about the limited stock in the store, nor did they seem to know anything about formalwear in general.

After we had finally selected the perfect dress, which was not the one she had originally put on hold, the store manager (at least I think she was the manager, she did not have the manners to properly introduce herself), confronted me and asked why I didn't like the dress, because everyone liked it last week. I explained that although it was a lovely dress (not really), but it did not properly fit my stepdaughter, and I showed her where it did not fit. The fact that they did not recognize it did not fit makes them either stupid or swindlers, just looking to sell anything to anyone.

She came back a few minutes later and told me that the ill fitting dressed had already been purchased by her mother last week. I asked how a dress could be purchased when it was neither paid for nor had it left the store, she said it was removed from their sales floor for a few days which is considered a sale, and they had already charged her mother for a portion of the total and therefore could not do an exchange. Once again, I asked how a dress that was not yet purchased was a final purchase?!

It was at that point, I saw the look on my stepdaughter's face and realized this awful woman was taking this experience away from her. I stayed with her while my husband handled the finances so we didn't create a scene.

To make a long story short, we had to purchase the chosen dress outright and forfeit the $300 her mother paid, so we paid $800 for a $458 dress. Yes, we could have left with the original dress and paid the proper amount for it, but I love my stepdaughter, and she only gets one opportunity to have the perfect prom, and I was not going to let this poor excuse of a dress shop to ruin it for her!