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IKASA Furniture And Mattresses

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Business Details


Regular Hours

General Info:
Our mission is to improve the standard and quality of life of those we come into contact with. We do so by offering exceptional customer service and the best discount prices on furniture and mattress.
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Payment method:
amex, discover, mastercard, visa, all major credit cards, financing available
Bradlees Plz
Frog Hollow
Furniture Stores, Home Office Furniture, Home Furnishings
Other Information:

Price Range : Average

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The worst customer service ever from
the owner. That guy will tell you to "wait a minute " but it would actually take him at least 40 min. We were told to come to their warehouse and pick up our couches , when we arrived - the stuff wasn't even delivered and we spent an hour waiting just for him to figure out the stuff is not even in . The owner only cares about your money . He told us we could get a refund but the refund is only " store credit" so he is not loosing in anyway.
We then went to their showroom and one of the sales rep. her name is Pam , gave us the couches off the show room which was very nice of her. The sales team tries to make



Going there to look for a bedroom set a few weeks ago and it took. A half hr for someone to help us and yes someone finally ask but she was still busy with someone else finally ask an orher person that wasnt busy at all if she ciuld help us and it was nothing vut attitu



Absolutely the worst service ever. I went to their store to buy a mattress. i was treated very rudely by an older muslim gentleman. i think his name was robert or robin. very nasty. will never go to that store ever again, and wish i had never even thought about it.



Worst furniture store, very unprofessional customer service. I ordered a bed and mattress from them, they called the day before to say the furniture would be delivered between 7:30 and 12:30. At 12:00 they called to say they noticed the mattress was damaged and would have to go back to the store and get another one. I waited another 3 hours then called the store and no one answered, I called the customer service number a woman answered but was very rude. It appears I was taking up her time from watching television. She said the phones in the store were not working but will call their cell and have them get back to me. She called me back after 10:00 p.m. to say the furniture would be delivered at 7:30 a.m. the next morning. Well I am still waiting for the delivery.


The Worst Customer Service

They have the rudest sale associates. Especially the one named Marilyn. She tells you false information. I do not know her personally just as a sales rep and she is the worst by far. PLEASE DO NOT BUY FROM HERE!!!!!



This place is a rip off! They not only wanted to stay with my money after lying about having a certain item in stock only so I would give them my money but made it seem like I was the one in the wrong for wanting a refund. They had we wait for over a month promising me a table and chair dinette they didn't even sell anymore it was discontinued over 2 months before I paid for mine. They treated me like garbage, lied to me and thought because I am Spanish I would not know about getting my money back (which I paid for in CASH) because their store policy is no refunds only store credit. They never gave me anything for it to be considered a return so I called the state attorney for FREE and they got me my money back. I will never go here and anyone who asks me I will let them know how they treated people and how they rip off Hartford residents especially Spanish people!



Bought a living room set here. The sales person answered all our questions without pressure. Furniture was delivered and assembled as promised. Great service. Thank you



I've bought stuff from ikasa, and it is delivered on time, their products are great and from a good quality, their prices are not that expensive... and their customer service is really helpfull


Great Customer Service

Associates very knowledgeable about products and also explained to me the different options for payment. I would definitely shop here again.



I had a good experience shopping at this place. The Salesperson was helpful and quick with the order. The delivery team came on time, and were very fast in setting up. I personally have no problem shopping at ikasa, I would recommend to anyone looking for quality and affordable furniture to shop there. Great service, Great price.

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IKASA Furniture And Mattresses

1200 Park StHartfordCT 06106

(860) 951-7000

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