I agree - stay away from this place. the manager is horribly rude - sarcastic and tried to up sell me on a contact exam when i only asked for a glasses exam. the doctor (Patel) is very good, but i will never return to this store because of the way they handled customer service. they charged me for two exams even though i signed up for one, and when i asked for a refund, though they gave me one, they then withheld the contact prescription and the apology was seeping in insults (the manager said it was partly my fault that they had charged me for both, even though i specifically said i wanted just the glasses exam). find another eyeglass store in harrisonburg - this one is very bad.