Krystal was amazing! My children and I are coming from overseas. We landed in San Antonio and I rented a vehicle from the San Antonio office to drive to McAllen, TX. When calling the Corporate Office about an issue I had with the drop off location (which was to far for me to drop off and have someone pick myself and my children up) they seemed to give me the run around. The Corporate Office never gave me a straight answer on what I was asking and kept transferring me to a manager which went straight to voicemail. Needless to say, they never returned any of my phone calls. I was sitting in this vehicle paying the one way rate waiting for one of these managers to call me back. When I talked to Krystal in the Harlingen office (my drop off location) and informed her about my situation, she tried her hardest to help my children and I. When no one else would help and things started to get stressful in dealing with the Corporate Office from the morning till the evening hours, she turned a bad experience into a great one. Plus her and the manager at this office fixed the rate I was being charged while I was unable to get a hold of a manager at the Corporate Office the very next day! Which in turn helped me in affording a few extra days by giving me a Great Deal!! ** When being without a vehicle do to it being shipped from overseas... the stress of renting hotels and trying to figure out how you re going to get around is overwhelming! All while money is tight and you have three children counting on you... Krystal you were my LIFE SAVER and I appreciate everything you did for us. Thank You!
I usually have a good experience with Enterprise. Unfortunately my reservation for a full size car was not honored. I reserved weeks out, and then due to weather related flight delays in another city I had to call to push my reservation off one day. The agent said "no problem we will hold your car for you". I get there and the new agent informed me they gave my car to someone else since my reservation was for the day prior. I Informed him that I had called to push the reservation, but he kept repeating that my reservation was for the day prior, and ignoring that i had called to push it back. Somewhat like listening to a broken record. He then told me I was lucky because he had an intermediate car that he could give me. Full Size car vs. intermediate car, is not the end of the world, but it is not what I signed up for. All other aspects of the Enterprise rental were on point as usual.
I rented a full size over the weekend and was happy they had one. The front desk person was nice and told me the car had some plastic on the passenger side. I said that was fine, but regretted it when I saw it. The "plastic" was actual residue that apparently they did not try hard enough to wash out. It covered most of the windshield on the passenger side & both passenger doors. The inside condition of the car was about the same, just a poor job at vacuuming. My company and I use Enterprise as our primary rental company. We don't go to the other competitors for this reason. Needless to say, I was already late to meet up with family and decided just to bring it up when I was to fly out. I arrived early to report my experience, but after waiting in line for 35 minutes...just gave up and headed to the gate.