They were really friendly and very helpful. They are there to help you when you have questions but give you your space to talk it over with your loved ones. I haven't received my order yet but will in April 2012. That's the only reason why I didn't give them 5 stars yet. I was helped by Dawn and she was SO friendly I will definitely be seeing her next time I buy there. I told her that I would come back the next day to buy and she remembered my name when I walked in the door. I was impressed and look forward to future purchases.