No one I know receives the high end kind of service OC provides. He actually provides a nice, quiet office (unlike mine, with phones rigging off the hooks), and a reading area, several TVs, a CAFE, all in addition to incredibly professional, friendly service people who never try to push you into parts or services your car doesn't need - actually the opposite. I was told I needed to have my sunroof mechanism replaced because it was jammed. Well I had insurance, and I dutifully brought it in to OC and told the service people what the otherwise very reliable Atlanta mechanic told me. The one said it would take two days, iic that was true. The other said. "Give me the keys, I want to check something first. Be back in 10." It was 20 minutes. The roof worked like a charm. He said it was just leaves jammed in it. Once he cleaned them out with the right tool, Voila! And he washed the car to boot. Well they also wash the car, but when I bring it in for regular service. They did not even charge me a dime. My friends with Mercedes and BMWs are so jealous. I'm staying with OC because he's the best in Cars - Fords, for performance, reliability, economy, environmentally - he has really nice sales guys, the best service around the Low Country, and is personally doing wonders with a first class rebuild of Savannah's Public Bacon Park Golf Course!
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A year ago we decided to trade our Mustang for a small SUV. Having bought our Lincoln from OC Welch several years ago, there was no question that we would go there again. The sales staff is professional, but not pushy, and they have a huge inventory. We checked out options on line, and they had the Escape we were looking for when we got there to do a test drive. We drove in with the Mustang, and out with the Escape -- a painless and fast process! Our experience with OC's service department on our Lincoln has been superior, so we knew it would be the same for the Escape. Service is quick, all questions are answered, and they don't try to push unnecessary work. This is a professional organization, and OC is "hands-on" -- always walking around and greeting people. He even answers his own phone and emails! That's leadership by example!! I highly recommend OC Welch Ford Lincoln!
My wife and I have been buying new and used cars from O.C. Welch Ford for over 16 years. The dealership offers a great product backed by great service at a great price. The size of the dealership is huge, but we've never felt like "just another customer." I've never felt "pressured or taken advantage of" in any way throughout our buying experiences, I've dealt with various sales associates, sales managers, and even O.C. himself, and I always felt good about the integrity of the vehicle and that of the owner. I've never hesitated on referring family and friends to the dealership which has resulted in cars being purchased by my parents, sister, as well as my wife's grandparents; the transactions were easy and there were never any surprises. O.C Welch Ford goes above and beyond to satisfy their customers.....before, during, and after the sale.