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Categories
Tire Dealers, Auto Oil & Lube
Other Information

Parking: Garage

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Reviews (2)

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04/07/2015

Overall

I had a bad experience at your Hanover, MD auto center. After waiting for 30 min, with no other cars in the garage, The "technician" put the car on the lift, and brought me back stating he is not going to repair my tire because it was worn out. I explained to him that it isn't down to the wear bar, and isn't worn out. He said there is no tread and he can't fix it. I explained that I used to install/sell tires while i was in college, so I know that it is not worn out. He got upset that I knew what i was talking about and told me to leave. The supervisor said that he has to take the work of the tech because he is "walmart certified". The tire has at least 5/32" of tread remaining, its within legal limits, and should have been repaired. The scam to get me to buy a new set of tires failed because I actually know what I am talking about. I will be posting this on YELP and all other sites to warn other customers of the unethical behavior of your staff.

06/28/2014

Overall

I brought my car in for an oil change at 8am on a Saturday morning and when I drove it not even 0.2 miles out the door after they "finished", my car wouldn't shift. I took it back and had them look at it again and their manager had the audacity to tell me that they are not liable and that she had 2 other customers and WALKED AWAY. She did not review the tapes of her employees like she said she would, she didn't even have the car back in their bay to review what happened before she determined they wouldn't do anything and walked away.



After she left, I refused to leave without them fixing my car. A different technician brought my car in to look over it and determined they overfilled my oil, and claimed my car was leaking transmission fluid. Walmart checks your transmission fluid levels and I had paperwork from them stating their check not even 30 minutes prior showed my transmission fluid level was fine. There is no way my car "leaked" all of my transmission fluids in the 30 minutes it takes them to do an oil change without them personally draining my fluids or taking notice of my car purging fluids that are not related to an oil change.



Accident or not, I don't know because their manager refused to check their tapes, but do not trust this service center. Do yourself a favor and pay the little extra for a dealership to service your car. Dealership technicians require an actual education on all aspects of your car and certainty more training than "which fluid do I drain" which this place clearly cannot handle.

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