National Car Rental
- General Info:
- Get last minute deals on car rental rates for business and vacation travel at Balt Washington Air with National Car Rental - Bypass the Counter at the airport with the Emerald Club.
Every employee at your Baltimore-Washington airport on Wednesday morning, September 23.was helpful but especially a lady in "lost and found." I left a suit jacket (claim # 930780)
When I contacted "lost and found" I talked to a lady there (a real person not a recording) who was very, very helpful. My situation was complicated because I left it in one of your cars at the airport when I decided to change to another car. I did not know how to identify the car (where my jacket was) except to say it was a "white, midsize, Honda. Immediately getting the coat back to me was complicated because I was in Washington, DC to attend the Joint Session of the Congress and see and hear Pope Francis speak on Thursday morning.
It was within 3-4 hours of making my claim that I was contacted on Wednesday. It took more than one phone call from her, but when she found the jacked, she called me for forwarding instructions. (I had also filled out a claim form on your website.) I would like to give you her name but I have misplaced it. Nevertheless, she is fantastic! She had gotten National a life-long customer. Father John Wandless, Kansas City, Mo.
As an Emerald Club member, I was able to pick the car I wanted and was on the road within minutes. I had an issue with the windshield wipers and notified the agent upon return and they credited me one day. They were friendly and the car was super clean! Thanks National!
Checkout @ BWI was quick, entered my reservation number, saw I was an Emrald Club member, and told me to pick anything from the EC area. Saw many new mid-low tier Dodges and Chevrolets, and felt despair. Then I saw a Ford Fusion completely covered in over 1/2" of ice (windows/paint/wheels), and was relieved. Once the car thawed, it was a very nice car, rode well, had a sunroof (impractical in the snow/ice, but i still used it twice), leather, seat warmers, Sat radio. Completely happy with the rental. Even the ice coverage to begin with, if the Fusion had been cleaned off, I seriously doubt it would have been available. As others have stated, the vehicles looked turned over quickly, not really cleaned inside but was adequate. And some wax on the outside would have probably prevented ice from sticking so securely. I would rent this vehicle again.
National is one of the only companies I'll rent from. While their employees are always kind and helpful, I'd suggest they fire the folks that are supposed to be cleaning the cars and hire new people. I'm an Emeral Club Executive Member and we rented this past weekend. No less that the first 5 cars I sat in were beyond filthy! I finally told the agent what I was looking for and preferred something cleaner. He brought me a car from their general isle but it to was beyond nasty. I literally had to give him a baby wipe for his hands and wipe down the stearing wheel cause there was jelly or some crap all over it. The floors of the car where nast as well as the windows. While his service was nice, they need to take a lesson on cleaning up cars!