National Car Rental
- General Info:
- Get last minute deals on car rental rates for business and vacation travel at Balt Washington Air with National Car Rental - Bypass the Counter at the airport with the Emerald Club.
First time using the emerald aisle. Signs above cars stating type of vehicle didn't match what was parked underneath. Seemed somewhat confusing but it worked out fine, was charged the quoted rate. Vehicle was very new however had a horrible rattle under the drivers dash. Upon return to BWI at 6 AM the agent was somewhat disgruntled I parked in a return lane with cars instead of starting a new line in an empty lane. I think because she had to walk 3 car lengths to scan the vehicle. This was not courteous or professional behavior.
Once again expectations exceeded by National. This time at BWI. The best decision we have made was to join the National Emerald Club Team. Whether we are in Sarasota, Austin, or Baltimore Washington International staff exceed expectations. Agent at BWI check out was prepared to offer guidance in getting to our destination and process for leaving airport area. Sadly cannot remember her name as paper misplaced after I wrote her name down. If anyone at National reads this I departed through exit kiosk at very left of lot at 1136 returning at 1605. RA #439067257 is agreement if this will help in identifying her. Please extend our sincere thanks.
I had 5 star service at the National car Rental Service BWI. The staff was very helpful to me when I needed to leave the rental there for a few hours so I could take my personal vehicle home. The counter staff brought the rental back inside the facility with no problems and parked it while I went home.