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National Car Rental

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Business Details

Hours:

Regular Hours

General Info:
Get last minute deals on car rental rates for business and vacation travel at Balt Washington Air with National Car Rental - Bypass the Counter at the airport with the Emerald Club.
Brands:
Auto Rental, Car Rental, Economy Car Rental, Luxury Car Rental, Rent a Car, Rental Cars
Payment method:
amex, discover, master card, visa, cash, check
Categories:
Car Rental, Truck Rental, Trailer Renting & Leasing

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Reviews

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06/21/2016

Overall
Selection
Service

Very convenient pick up at the airport. Personnel were very kind and helpful.



Could have used a better selection of vehicles.

09/28/2016

Overall
Selection
Service

Very fast process to get the car and a great selection. Everyone that interacted with was super friendly.

09/27/2016

Overall
Selection
Service

Overall good renting experience, I have used National many times - BUT - I left my sunglasses in the car - and they are charging me more than 300 percent of the cost to ship it back to me. Not exactly good customer service, just blackmail at this point.

09/27/2016

Overall
Selection
Service

Great vehicle, great service! The people are always friendly and the vehicles are always clean and reliable.

09/24/2016

Overall
Selection
Service

Fantastic service and great selection of vehicles. We selected a vehicle with on 500 miles on it. The new collision avoidance system worked like a charm. Returning the car was easy and efficient. The people are great!

09/23/2016

Overall
Selection
Service

First time using the emerald aisle. Signs above cars stating type of vehicle didn't match what was parked underneath. Seemed somewhat confusing but it worked out fine, was charged the quoted rate. Vehicle was very new however had a horrible rattle under the drivers dash. Upon return to BWI at 6 AM the agent was somewhat disgruntled I parked in a return lane with cars instead of starting a new line in an empty lane. I think because she had to walk 3 car lengths to scan the vehicle. This was not courteous or professional behavior.

09/20/2016

Overall
Selection

Once again expectations exceeded by National. This time at BWI. The best decision we have made was to join the National Emerald Club Team. Whether we are in Sarasota, Austin, or Baltimore Washington International staff exceed expectations. Agent at BWI check out was prepared to offer guidance in getting to our destination and process for leaving airport area. Sadly cannot remember her name as paper misplaced after I wrote her name down. If anyone at National reads this I departed through exit kiosk at very left of lot at 1136 returning at 1605. RA #439067257 is agreement if this will help in identifying her. Please extend our sincere thanks.

09/14/2016

Overall
Selection
Service

I had 5 star service at the National car Rental Service BWI. The staff was very helpful to me when I needed to leave the rental there for a few hours so I could take my personal vehicle home. The counter staff brought the rental back inside the facility with no problems and parked it while I went home.

09/13/2016

Overall
Selection
Service

Never had a more seamless rental. The staff was completely professional. There was a hiccup with one of the vehicles being parked in the wrong lane, but the staff resolved it with class and believed customer satisfaction was paramount.

09/02/2016

Overall
Selection
Service

Was traveling with 2 other adults with baggage was offered a free upgrade right away. Fast friendly service.

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National Car Rental

7434 New Ridge RdHanoverMD 21076

(410) 859-8092

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National Car Rental

7434 New Ridge RdHanoverMD 21076

(410) 859-8092

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