I rented a minivan from the BWI location on Friday evening and returned it early on Sunday morning and realized Sunday night I had left a credit card and Roy Roger's gift card with over $100 on it in the vehicle but hadn't noticed because it fell under the seat and took all the appropriate steps contacting them and filing a report only to be told Tuesday night they found my credit card and the empty envelope that had my gift card in it. I have filed a complaint with the company becaus...view moree the car has been in their possession since it was returned and so it could have only been one of their employees who took the gift card.view lessShare Review
Alamo Rent A CarAdd to mybook
- General Info:
- Alamo Rent A Car provides a wide selection of vehicles for personal car rental needs at locations in more than 42 countries worldwide. Car rental options range from economy and compact cars to convertibles, SUVs, luxury cars, minivans, pickup trucks, cargo vans, 15 passenger vans, and hybrids. Alamo offers exceptional rates on a wide selection of rental cars. Alamo.com offers internet-only car rental exclusives, daily, weekly, weekend and one-way rental car specials. Planning and reserving a rental car for your vacation couldn't be easier.
- Auto Rental, Car Rental, Van Rental, Truck Rental, SUV Rental, Luxury Car Rental, Convertible Rental, Hybrid Rental, Weekly Rental, Weekend Rental, One-Way Rental, Long Term Rental, Last Minute Specials, Hot Deals, Alamo Insiders.
- Payment method:
- amex, discover, master card, visa
- Car Rental
My May 15-18, 2015 car rental experience with Alamo at BWI Airport was outstanding! Their new frequent-user system, "Alamo Insiders", offers internet booking with almost all of the bugs out, and their pickup and dropoff personnel and systems were helpful, gracious, and efficient. I have rented cars for business and pleasure hundreds of times for the last 49 years, and this most recent rental was among the best ever. Alamo definitely has their act together.Share Review
The staff were friendly, and helpful. The car was clean inside, and comfortable. I got stuck in traffic on my way there, and arrived shortly before my flight was scheduled to leave. I alerted the staff member that I was in a hurry to get to the airport, and she asked when my flight was leaving. Due to the limited time she told me to get into one of the cars, and said that she would drive me to the airport so that I wouldn't have to wait for the shuttle, and miss my flight.
The two ...view morenegative comments are that the windshield wipers needed to be replaced, and made driving in the rain very difficult, and when I arrived the self-service kiosks were not working.view less
I can proudly say I only rent car from Alamo since I came to this country 1995. The only time I went to Enterprise was because insurance company sent me there. Beside that I tried AVIS just because now Enterprise owns Alamo and it might mess up Alamo's culture. I like the Alamo culture. You can reserve online and go to the counter at the airport and finish everything on the touch screen computer and pick your car. Once you get used to it, it only takes few minutes to pick up your c...view morear and leave. The only concern I have is that now Alamo is owned by Enterprise. The Enterprise people are buggers. For example they try to force you to buy their insurance. I think because they get commission out of it they try to scare the customer. Alamo, they explain it once if you decline, they don't bug you again. Enterprise, it is OK to own Alamo but leave Alamo's way of doing business as it is. Otherwise, my next best choice is AVIS.view lessShare Review
The Baltimore Airport is a bit of a hike from the rental car facility, so after hopping off the shuttle there was a flood of customers for all of the various rental car facilities. Alamo had many customers but there was still a streamlined process to minimize the wait. Alamo def had the best rates as well! The car was clean and efficient. I was unfamiliar with the area, so I rented a GPS that got me lost!! Alamo was very understanding with my frustration and didn't charge me for t...view morehe use of the GPS. I will definitely return to alamo for my car rental needs!!view lessProvided by Citysearch