My three recent rentals from National have been excellent. Being able to bypass the counter and pick a car from the Emerald Aisle is incredibly convenient, and one often has a decent selection of cars to pick from. However, I was not invited to review a rental last year from the BWI Airport, and I do want to address a few issues I had then: 1. The rental rate was almost twice what I have been charged in the past (and recently). The rental did extend over the Labor Day weekend, so perhaps this is standard industry practice, but I still have to note it. 2. Much more serious was that when I drove onto I95, I was almost unable to see anything because of the glare from oncoming headlights. The interior of the windscreen was coated with a gooey film which scattered the light and made it almost impossible to see clearly. When I got to my destination, I was able to clean the windscreen, but this should not be something I have to do, particularly when being charged a premium rate. 3. Equally unsafe was that the car (Chrysler 200) had headlights with a sharp cutoff at the top of the beam. On a dark road with low beams (because of traffic), I could see only 30 - 50 feet ahead. This car should never be allowed on the road. Sorry for the whining, but the last two items were a serious concern to me.
Every employee at your Baltimore-Washington airport on Wednesday morning, September 23.was helpful but especially a lady in "lost and found." I left a suit jacket (claim # 930780) When I contacted "lost and found" I talked to a lady there (a real person not a recording) who was very, very helpful. My situation was complicated because I left it in one of your cars at the airport when I decided to change to another car. I did not know how to identify the car (where my jacket was) except to say it was a "white, midsize, Honda. Immediately getting the coat back to me was complicated because I was in Washington, DC to attend the Joint Session of the Congress and see and hear Pope Francis speak on Thursday morning. It was within 3-4 hours of making my claim that I was contacted on Wednesday. It took more than one phone call from her, but when she found the jacked, she called me for forwarding instructions. (I had also filled out a claim form on your website.) I would like to give you her name but I have misplaced it. Nevertheless, she is fantastic! She had gotten National a life-long customer. Father John Wandless, Kansas City, Mo.
I was hesitant to ever rent a car again after my last experience with Budget Rentals. I thought, let's give National a shot. And i'm so glad we did because we had a fantastic experience through National's (FREE) Emerald Club! LOVED my Jeep Patriot rental and National's excellent customer service. We were travelling with 2 toddlers and greatly appreciated being able to catch a shuttle to the rental place right away. When we arrived we were greeted by a very nice fellow who escorted us to the row of cars with the keys already in the car. We hopped in and drove to the exit where we pay (like paying for parking). This is where we ran into some issue. It was midnight, so only one check out was open and the car in front was taking FOREVER! Once that person finally paid, the 5 cars in front of me quickly paid in about 5 min, and the cashier was awesome. We weren't upset since the kids were asleep but we were hoping to avoid any type of line or wait. And dropping the car off was zero hassle.