Every employee at your Baltimore-Washington airport on Wednesday morning, September 23.was helpful but especially a lady in "lost and found." I left a suit jacket (claim # 930780) When I contacted "lost and found" I talked to a lady there (a real person not a recording) who was very, very helpful. My situation was complicated because I left it in one of your cars at the airport when I decided to change to another car. I did not know how to identify the car (where my jacket was) except to say it was a "white, midsize, Honda. Immediately getting the coat back to me was complicated because I was in Washington, DC to attend the Joint Session of the Congress and see and hear Pope Francis speak on Thursday morning. It was within 3-4 hours of making my claim that I was contacted on Wednesday. It took more than one phone call from her, but when she found the jacked, she called me for forwarding instructions. (I had also filled out a claim form on your website.) I would like to give you her name but I have misplaced it. Nevertheless, she is fantastic! She had gotten National a life-long customer. Father John Wandless, Kansas City, Mo.
I can proudly say I only rent car from Alamo since I came to this country 1995. The only time I went to Enterprise was because insurance company sent me there. Beside that I tried AVIS just because now Enterprise owns Alamo and it might mess up Alamo's culture. I like the Alamo culture. You can reserve online and go to the counter at the airport and finish everything on the touch screen computer and pick your car. Once you get used to it, it only takes few minutes to pick up your car and leave. The only concern I have is that now Alamo is owned by Enterprise. The Enterprise people are buggers. For example they try to force you to buy their insurance. I think because they get commission out of it they try to scare the customer. Alamo, they explain it once if you decline, they don't bug you again. Enterprise, it is OK to own Alamo but leave Alamo's way of doing business as it is. Otherwise, my next best choice is AVIS.
Enterprise Rent-A-Car at BWI was a fantastic experience and we received great friendly service from all employees in the process. It was quick to get to our vehicle and we were asked if we would like to upgrade for a few dollars more. We opted to stay with our first reservation and the car was clean, gassed up and well maintained. After having the car for a few days it was a painless process returning the car and I can really appreciate the dress-right-dress assembly line feel of getting on the way to the terminal. It doesn't take two hours for car check-in as it was scrolled on the buses taking us from the airport to the rental car pickup. The check-in was less than five minutes after arrival and after a quick pit stop we were on the bus in the next ten and back at the terminal within ten minutes. I will definitely be renting from Enterprise again as I travel back and forth to BWI from ATL.