I would rate this place a zero if I could. First of all, the place should be shut down. Who puts window A/C units in an indoor atrium? This has got to be some kind of code violation. My wife and I were in town for my dad's funeral and we got to the hotel around 10pm. Nobody had turned on the A/C in the room for us before arrival. Its August in Louisiana, enough said. The room was an inferno. Upon further inspection of the room (Room 208) there was wallpaper falling off the walls in the bathroom, bugs smashed on the wall, a water bottle on the side of the bed, trash on the side of the bed, etc. So, 3am rolls around and our room still hasn't cooled off and I have gotten no sleep. Had to get up early for the funeral and getting really frustrated. We are then switched to Room 210 and the A/C worked. It still took over 2 hours to cool the room down enough to get some sleep. We had to get up at 7am to get ready so the max sleep we would get now is 2 hours. The front desk and management would have known that if they did their job. Speaking of the front desk, the people on duty that night should be fired immediately. Rude, condescending, and absolutely no customer service skills. They call themselves the manager on duty but have no managerial authority. Not to mention, the 2nd night we were there, after the funeral we were locked out of our room because the front desk did not code our keys for 2 nights. My wife went down to the desk the morning of check out and talked to the GM and she gave us the first night free. I believe the 2nd night should be free as well due to us being locked out of room with several items brought back from the funeral in our hands, not to mention being talked to rudely by the Front Desk guy( Justin might be his name). This hotel literally screwed up every aspect of hospitality imaginable.The experience we had wasn't worth 2 cents. I am going to find every possible Hotel Review Website and warn people to not stay here. It was the most difficult time of our lives losing a loved one and we get treated like dirt. You people should be ashamed of yourselves, your staff, and your cleanliness.