Tillou Veterinary Hospital
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Fax Number: (716) 649-3172
i love guy tillou. i'd been going to his practice for over 40 yrs. but since his son joined, i will never go back. his son is rude, arrogant and treated my cat and my son's cat so rough and uncaring. the son was not professional at all- so unlike his father. i will miss guy very much but i can't condone his son's work ethics.
I wouldn't take a pet rock to see either one of these so called vets! I brought my boxer there to fix a eye ulcer and he did a hack job. Then told me he didn't think I would want to spend the money for a specialist, I went to that specialist and never to them again!
Have gone to Guy for years. He was always a caring, and pleasant vet. His prices were reasonable and affordable. I left here 17yrs ago and when I came back here I wanted no other vet. I've always trusted him with my pets. I often wished he was in FL. I had one visit with his son. He is a little gruff and does not have his father's disposition, but I did not find him abusive as so many people stated. I'm sure his father would not allow this behavior. I went to the Hamburg village emergency care once and would never go there go there again. They said my dog needed surgery soon for a tumor. When I consulted with Guy I found out there was no surgery needed and no tumor. I spent a lot of my money at the emergency center which I didn't have and I got false information. As long as I am here, I will choose Guy over any other vet.
Older vet nice, I had him for years with my other pets. I am no longer bringing my dogs there due to the son and his bedside manner towards my dogs.I went to him regarding a problem my dog was having. He said he could do nothing about it and said mu dog had to lose weight. WELL I took my dog to another vet a month later cause the problem was getting worse and they said he shouldve been put on medication right away that day cause he couldve died and the problem had nothing to do with the weight of my dog.And the new vet said my dog was not overweight. As you can see now I no longer am taking my dogs to tillou and my dog is doing very well now.
I was going to Dr. Tillou's vet office for a couple of years with my cats. The last time I went I saw the son, Dr Tillou Jr. for the first time. He had no compassion for my cat at all. He handled my cat very roughly by grabbing him by the scruff and flipping him on his side very roughly. My cat was not being aggressive whatsoever, just was scared to come out of his carrier. The vet would not give me a straight answer on how many calories my overweight cat should be eating when I asked him. I tried to share my many concerns over my cat's weight and skin problems of dandruff when he demanded to see my hands to prove that mine were dry at this time of year too. I told him that I have eczema and psoriasis and worked in a field where I am constantly washing my hands so my hands would not be a good example. Before I could also tell him that it was a year long problem with my cat's skin, he threw me, my daughter and my cat out of his office and still charged us for the visit even though we never completed it. The visit before that, my cat was diagnosed with tape worms and treated. When I inquired if my other cat should also be treated I was told no. Now two years later it is showing that my other cat does indeed have worms also (They have not had fleas and they do not go outside and I treat them with Advantage so I am assuming he has had them all along.) This would explain his decrease in activity and appetite and his weight loss. I would not go to this vet again if you paid me and if my cat is sick due to a long term worm infection, I am seeking legal action. Don't even want to give this joke of a vet one star but have no choice. Avoid this vet at all costs if you value your animals health.
I've been taking my dogs and cats to Dr. Tillou for at least 15 years and I love both father and son. Their prices are reasonable and they don't push extra tests or procedures. The woman answering the phone is courteous and helpful. They're always busy but I've never had to wait long to see the doctors. They're both knowledgeable and compassionate and I feel confident with their diagnosis.
Posted: 5/9/2012Provided by Citysearch -
..but reasonably priced. They certainly don't do unecessary tests. I was disappointed once to see a girl waiting to have her cat put down. No one should have to wait for that. I'm quite certain others waiting wouldn't object to letting them go ahead. I would rather not be in the waiting room while someone is in tears. Brett isn't a bad guy - just a little on the cold side.
Posted: 1/24/2012Provided by Citysearch -
if i could give less and a star i would. The older Dr. Tillou is a wonderful vet with tremendous bedside manner and actually cares about his job. His son however, is a well-endowed, entitled, self-righteous, jerk. I brought my parents dog there (having gone there for about 3 dogs and 25 years now) and he told me that ""next time i should bring someone of responsibility."" I'm 25 years old, and have been going there for as long as i can remember. If guy's son keeps this pace of indignation he will be out of business in a few years. Very sad really since Guy was such a wonderful person. Oh and he wasn't just rude to me and my wife, he was rude to his assistants as well. Manhandled my 13 year old golden... Really nice.
Posted: 12/16/2011Provided by Citysearch -
The older Dr. Tillou is a nice man, very good as a vet. His son however is absolutely awful. I took our 18 year old dog in for advice and the younger Tillou had no bedside manner. He told me she had to be put to sleep. Given that I am disabled and on social security, I asked for the payments to be split between two ss checks. He said no; payment before procedure. So, wrote a check and it bounced. Now, I have been going to the elder Tillou for a couple of years without a history of nonpayment or bounced checks. I called and brought in half the payment. I was told that they would not release our dog's ashes until payment was made in full. We spent our first Thanksgiving in 18 years without her. A couple of days after I made the payment, the younger doctor called our home just to harass us. He told us we didn't deserve to have a dog or have her cremated. He said if we didn't show up the day I got my social security he'd dump her ashes. My wife was hysterical. He was heartless and cruel. A friend loaned us the rest of the money and I went in and asked for all our dogs records and her ashes. They were in a tin box. He stood there and stared at me and then turned and walked out of the area. And just to reinforce the heartlessness, we never received any kind of sympathy card from the practice. It was a horrible, horrible experience.