The staff at Timeless Treasures were very polite, knowledgeable and honest with me. I went in to sell some old jewelry the Mrs. had accumulated over the years. He took out his little magnifier thing and made four piles of items. he then explained to me that they were different karats of gold and some was gold plated. Then he told me that the higher the karat # the more gold was there. Once he weighed and added everything up, I had a small fortune! He was respectful, honest and professional. once I find my coin collection that I stuffed in the attic back in 1973, I will be bringing it down to the guys at Timeless Treasures!