Locatel Health & Wellness

This is the experience my wife had in Locatel store:



Locatel Hallandale use to be one of my favorites stores. I use to buy things there at least once a week since they opened, over 10 years ago. I'm very polite, I don't like to talk too much, I don't like to argue with anybody and, I always try to avoid any dispute.



Everything was apparently fine until one day.



That day was Saturday, November 29th, 2014. I had the worst experience as a customer in my life. I've been treated as a thief without any reasoning. This individual, her name is Yael Zovi, is very disrespectful, unreasonable, impolite and, dangerous to work with customers.



I was doing my shopping as usual and then I was getting ready to pay at the cash register.

At that time, the cashier, I don't know the name, and this person, Yael Zovi, which called herself "manager" started to aggress me verbally and insinuating that I was stealing something from the store without any reason and she was keep mentioning that they have cameras. This person, Yael Zovi, asked the cashier if she saw me putting something in my purse. The cashier answer was "No". I was shocked about their attitude and I canceled the transaction (was about 180.00$), then I told them that I'm a customer there since opening and I've never been treated so disrespectful. You cannot imagine what I went through. I tried to defend myself, I even wanted to show them the interior of my purse but they wouldn't listen to me. Then I asked their names and they wouldn't give it to me. I took their pictures and at this moment Yael Zovi got so angry and literally started screaming at me that she wanted me out of there and to not go there anymore because I'm not welcome. I wanted to call the Police because it was inacceptable to treat a customer this way. I was rushing to pick up my daughter from math lessons so I left. Besides that, I had a cold too that day and my condition got worst because of that experience. I was shocked, I was crying and I couldn't believe it what was happening to me.



Next day, I went speak to the owner, Maurice Raul, but he was not really listening to me and he didn't try to help me out or to save the situation. I also I went to Hallandale Police to complain but they couldn't help me. It wasn't that important since they didn't touch me.



Nowadays, that individual, Yael Zovi, still works there without any problems. Probably she had been promoted Manager, ironically. This situation is really pathetic and I will never go there ever in my entire life!



I will never recommend this store to anybody! Even now after nearly 6 months, I still didn't find peace after what happened to me that day!



That's why I'm writing this review because people need to know what to expect in that place.